Implementation Manager

Rundoo’s mission is to build cutting-edge software that helps building materials suppliers enhance their businesses. Think of your local hardware store or mom and pop shop—these are our clients who we partner with across the country. From paint to hardware to flooring, stores across these industries sell over $1T of building materials annually using outdated, on-premises systems. We’re aiming to change by being the first in the industry to empower independent supply stores with best-in-class technology.

Backed by leading investors including Bessemer and CRV, we've raised $18M across three rounds and are growing quickly. Our team is made up of builders, sellers, and industry veterans with a shared goal: to bring modern technology to an overlooked industry.

• Project manage the full implementation process: Oversee the journey of getting a client live on Rundoo, from initial sign-up, hardware ordering and setup, to training and providing day-of support.

• Build strong client relationships: Develop a deep understanding of each client’s unique needs and goals, offering personalized, hands-on support throughout the onboarding process to ensure a seamless experience.

• Partner with sales development and customer success teams: Collaborate closely with both teams to ensure smooth handoffs and successful transitions, maximizing client satisfaction and long-term success.

• Excellent communicator with a track record of building strong, consultative customer relationships

• Experience in project management with exceptional attention to detail

• Problem solver who can proactively address client challenges proactively and troubleshoot issues to ensure a smooth implementation process.

• Valid U.S. driver’s license

• Familiarity with or experience in paint and hardware, building materials, construction supply, or related industries.

• Comfortable adapting to a dynamic environment where priorities may shift and new challenges arise regularly.

• Prior experience in education.

• Experience driving change with customers adopting new workflows or systems.

• Base Salary: $80k - $100k (based on geography)

• Equity package of $16k

Here is the current makeup of the teams you’ll be working most closely with:

1. Leigh (Head of Implementation)

2. Jason (Implementation Manager)

3. Vidhan (Head of Product)

4. Matt (Head of Sales)

5. Claire (Head of Client Success)

6. Lej (Client Success Manager)

7. Robbie (Client Success Manager)

1. Intro Call (20 minutes, remote) – Meet a recruiter to learn more about each other.

2. Round 1 (30 minutes, remote) – Resume and discovery interview with Leigh, focusing on how you interact with clients and handle live, client-style questions.

3. Round 2 (45 minutes, remote) – Simulate an implementation handoff call using:

   1. A sample client profile, and

   2. The current implementation checklist.

   You’ll have a few minutes to prepare after receiving the materials. The goal is to see how you problem-solve live and what types of clarifying questions you ask clients.

4. Final Call (15 minutes, remote) – Conversation with our CEO, Nick.

5. Reference check

1. Andrew (CTO): studied computer science & humanities at Stanford; worked as a software engineer and head of engineering at Apple & Anova; danced with the SF ballet (where he met his wife)! 🩰

2. Nick (CEO): studied math & computer science at Stanford; worked as a trader at Bridgewater & Citadel and as a PM at Google & Enigma; distantly related to the founder of the Hershey company 🍫

We've raised $18m across three rounds:

1. A $2m pre-seed led by Kent Bennett at Bessemer with participation from Plug & Play, Quiet Capital, and Sequoia.

2. A $5m seed led by Caitlin Bolnick Rellas at CRV.

3. An $11m series A led again by Bessemer and CRV.

• Full medical, dental, and vision coverage (100% of premiums for you, 50% for dependents)

• 401k with Betterment

• Unlimited PTO with 10 company paid holidays

• In-office gym

• Daily team lunches for those in office

• Learning materials and audiobook subscriptionsr

• Dog-friendly office