Implementation Manager - Strategic Accounts

About the Role:

We’re looking for a Implementation Manager - Strategic Accounts to lead complex, high-impact onboardings for our most important customers. You’ll own the full implementation lifecycle—from kickoff through go-live—for large enterprise accounts with sophisticated needs and high expectations.

This role is critical to bringing our largest customers into the fold and activating them successfully on the Alvys platform. You’ll lead the charge in turning ambitious, multi-stakeholder rollouts into structured, confident launches that set the stage for long-term success.

This isn’t a checkbox role. You’ll bring structure to chaos, lead cross-functional workstreams, and guide stakeholders through change with clarity and conviction. Your ability to understand customer operations, map them to our platform, and keep projects on track—without bending to every demand—is what sets you apart.

You’ll work closely with Product to surface edge cases and systemic friction points, helping inform our roadmap. And you’ll partner with Sales and Success to ensure each strategic account launches smoothly, adopts fully, and sees immediate and ongoing value.

• Lead end-to-end implementations for complex enterprise customers—from discovery through deployment and post-launch support
• Bring our largest customers into the fold and drive successful activation on the Alvys platform
• Serve as the primary point of contact during onboarding, managing internal and external stakeholders with confidence and accountability
• Develop deep platform knowledge to configure Alvys in ways that support and improve customers’ operations
• Translate ambiguous or undocumented workflows into structured implementation plans and scalable configurations
• Troubleshoot issues across EDI, API, and accounting integrations—working closely with engineering, product, and support
• Build and maintain detailed project plans, timelines, and documentation across multi-phase rollouts
• Influence stakeholders and manage scope—balancing customer needs with implementation feasibility and long-term success
• Provide structured feedback to the Product team to drive improvements in usability, features, and overall customer experience
• Collaborate with Sales and Customer Success to ensure a seamless handoff and sustained account growth
• Travel across the U.S. for onsite kickoffs, trainings, and go-lives as needed

• 5+ years of experience in enterprise implementation, product, technical onboarding, or solutions consulting
• Proven success managing complex customer projects across multiple workstreams and stakeholders
• Deep project management skills—organized, methodical, and proactive, with a bias for clarity and action
• Strong interpersonal and relationship-building abilities—you build trust quickly and lead with credibility
• Product fluency—you can map business processes to technical systems and guide customers through configuration decisions
• Confident communicator with the ability to push back when needed—keeping projects focused and realistic without jeopardizing trust
• Experience with SaaS platforms is required; logistics, TMS, EDI, and API-based integration knowledge is a strong plus
• Willingness and ability to travel across the U.S. for key milestones and in-person engagements

Equal Employment Opportunity

Alvys is an equal opportunity employer and as such, we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws.

We are dedicated to growing a diverse team of highly talented people. We’re dedicated to building a workplace where we give each other the strategies, support, and space we each need to thrive—believing in and bringing out the best of everyone.

If you require any accommodations during the recruitment process, whether it be alternate forms of material, accessible meeting rooms, etc., please let us know and we will work with you to meet your needs.

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