Implementation Lead

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.
Additionally, you will enjoy:
• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career

Job Description

Job Overview:

The Lead Implementation Consultant plays a pivotal role in driving the successful delivery of technology solutions across multiple programs and clients. The Lead is expected to provide strategic and operational leadership to teams of Implementation Consultants, ensuring consistency, quality, and scalability in delivery. The Lead also provides Customer Success Manager for key or high-impact clients, acting as a trusted advisor and escalation point. This role is ideal for a seasoned implementation professional with a strong grasp of enterprise delivery, stakeholder management, SaaS technologies (Salesforce, Magento, Drupal & more) and cross-functional coordination.

Key Responsibilities:

• Strategic Implementation Leadership
  • Oversee and guide multiple concurrent implementation projects, ensuring alignment with organizational goals and platform strategy.
  • Serve as a mentor and escalation point for Implementation Consultants, providing guidance on complex configurations, client challenges, and delivery risks.
  • Establish and enforce implementation standards, templates, and best practices across projects
• Client & Stakeholder Management:
  • Act as the primary relationship lead for designated high-impact clients, ensuring their needs are understood, prioritized, and addressed throughout the implementation lifecycle.
  • Build and maintain strong relationships with senior client stakeholders, aligning platform capabilities with their strategic goals.
  • Prepare and deliver clear, concise presentations on implementation strategies, project progress, and key outcomes to stakeholders at all levels of the organization, including executive leadership.
• Cross-Project Coordination & Governance:
  • Coordinate across multiple project teams to ensure resource alignment, risk mitigation, and consistent delivery quality.
  • Collaborate with shared services (e.g., development, QA, support) to prioritize and sequence work across projects.
  • Monitor project health metrics and proactively address delivery risks and dependencies.
• Implementation Oversight & Standards Assurance
  • Provide oversight for implementation activities across projects, ensuring configurations and processes align with platform standards, business requirements, and organizational best practices.
  • Review outputs from requirement gathering and solutioning sessions led by Implementation Consultants to ensure deliverables meet expectations, are feasible, and align with strategic goals.
  • Ensure all implementations adhere to platform standards, compliance requirements, and scalability principles, and that documentation is complete, consistent, and aligned with organizational guidelines.
• Training & Support:
  • Identify opportunities to streamline implementation processes and improve delivery efficiency.
  • Lead retrospectives and post-mortems to capture lessons learned and drive continuous improvement.
  • Contribute to the evolution of the implementation methodology and knowledge base.
• Training & Enablement
  • Coach and support Implementation Consultants in developing their technical and client-facing skills.
  • Lead internal training sessions and contribute to onboarding materials for new team members.
  • Serve as a subject matter expert for platform capabilities and implementation strategy.

Qualifications:

• Education & Experience:
  • Bachelor’s degree in Business Administration, Information Technology, or related field.
  • 8–12+ years of experience in implementation, consulting, or project leadership roles, preferably in a SaaS or professional services environment.
  • Demonstrated experience leading cross-functional teams and managing complex client relationship.
• Skills & Competencies:
  • Advanced knowledge of implementation methodologies, SDLC, and enterprise project management.
  • Strong leadership and mentoring skills, with the ability to influence without direct authority.
  • Proven ability to manage multiple projects and teams simultaneously in a matrixed environment.
  • Exceptional communication and stakeholder management skills, including executive presence.
  • Deep expertise in configuring and deploying commercial SaaS platforms.
  • Proficiency with project and portfolio management tools (e.g., Azure DevOps, Jira, Smartsheet, Asana).
  • Analytical mindset with a focus on problem-solving, risk management, and continuous improvement

Preferred Qualifications:

• Experience in a hybrid professional services environment.
• Knowledge of agile methodologies or experience working in agile teams.
• Certification in project management (e.g., PMP, PRINCE2) or agile practices (e.g., Scrum Master).
• Familiarity with customer engagement frameworks and enterprise account management strategies.

Compensation Range

Currency

Type

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

CLEAResult does not provide sponsorship of any kind. Successful hires must pass pre-employment checks.

Equal Opportunity Employer

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.