The Implementation Engineer leads client implementations of Intapp solutions, ensuring client satisfaction through technical expertise and project management. This role requires proficiency in SQL, integration, and client communication.
Harbor is seeking an Implementation Engineer to join our Legal Technology + Operations practice. The Implementation Engineer ensures client satisfaction through successful installation of Intapp solutions that will improve the client’s business efficiency and functionality. The Engineer applies advanced knowledge and experience to ensure client satisfaction by participating in complex projects and takes an active role, modeling best practices as an expert in the field. This is a remote position that can be located anywhere in the US, UK, Australia or Canada.
Responsibilities:- Assesses client needs and installs and implements industry-standard legal/accounting/consulting systems, integrations, and enterprise solutions
- Provides leadership to all members of the team
- Has advanced expertise with deployment methodologies
- Acts as the escalation point for complex situations and creates effective solutions
- Highly proficient with products and features
- Acts as go-to for go-live off-hours help for internal resources or general technical hurdles
- Performs upgrades to production systems as needed
- Migrates on-premises solutions to the Cloud using REST service via 3rd party tools
- Writes reports to review historical data using SQL and/or cloud-based reporting solutions
- Owns the end-to-end implementation of software products and services. This includes project scoping, planning, development, installation, configuration, deployment, and support.
- Owns client communication process and is responsible for setting client expectations on a project basis.
- Assists with product rollouts by ensuring end users are trained to be fully conversant with the software.
- Responsible for prioritizing and managing own workload to meet client expectations.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
- Contributes to team effort by accomplishing related results as needed.
- Provide design and architecture expertise for delivering client integrations
- Understand, develop, and implement integrations with a variety of systems including AD, Microsoft SQL Server Systems, flat files, XML files, and APIs on behalf of clients
- Provision Boomi ATOMS and troubleshoot on-prem resource access
- Deliver new integrations as both a technical resource for configuration and a functional resource working closely with client teams
- Perform maintenance activities for our client integrations, including troubleshooting and resolving issues
- Be responsible for the overall integration strategy and rationalization of integrations
- Populate cloud-hosted systems using REST services
- Work closely with clients to roll out new software solutions that contain their data
- Delivering technical solutions to non-technical clients.
- Review and resolve complex technical support requests as needed
- Consistently maintains 80-90% of time spent on client-billable projects
- Four-year degree in a relevant field or equivalent combination of experience and education
- At least 2-5 years of experience in a customer-facing software implementation role in a legal services/law firm environment.
- Experience writing Microsoft SQL Server queries with a solid understanding of relational database structure and normalization
- Expert proficiency with Microsoft SQL scripting language
- Competent in the following areas: problem solving, customer-focus, communication, collaboration, organizational support, quality focus, and punctuality
- Expert proficiency in the following technical areas: XML, JQUERY/JSON, REST APIs, Parquet
- Expert proficiency in the following technical areas: IIS, SSL, XML, JQUERY
- Experience with ETL concepts and how ETL/Data Warehousing integrations differ from bi-directional sync style integrations
- Experience using Sisense reporting tool
- Experience in Legal systems such as Aderant, Elite, iManage
- Advanced level of knowledge in the legal operations and technical fields
- Experience with Dell Boomi
- Experience using Microsoft ADF
- Experience with ADF object types: Pipeline, Dataset, DataFlow, Linked Service, Integration Runtimes
- Experience leveraging Microsoft Data Factory to export data between systems
- Experience with keeping systems in sync using Data Factory tools
- Experience with Azure Data Factory
- Experience using the following: KeyVault, Storage (Blob & ADLSg2), Logic Apps or Power Automate
- Experience with Azure DevOps or Git (preferred) or TFVC
- Experience with Functions and connecting Azure services using Managed Identities (a plus)
About Us:
Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 800+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.
Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.
Top Skills
Azure Data Factory
Dell Boomi
Intapp
Jquery
JSON
Microsoft Adf
Microsoft Sql Server
Parquet
Rest Apis
XML
Similar Jobs
Cloud • Information Technology • Cybersecurity
The M365 Implementation Engineer deploys IT services, manages projects, communicates with clients, and ensures service activations are completed efficiently.
Top Skills:
ExchangeGoogle EnvironmentsHexMicrosoft 365Microsoft Endpoint ManagementMonitoring ToolsOffice 365
Software • Energy • Solar
The Implementation Engineer will integrate renewable energy assets onto a SaaS platform, ensuring secure data connectivity, system configuration, and data validation while collaborating with clients and internal teams.
Top Skills:
AWSBashCsvExcelFtpHTTPIec104JSONLinuxModbusOpcPythonRest ApiSQLSshTcp/IpWindowsXML
Information Technology • Consulting
Oversee implementation projects, manage customer interactions, perform system analysis, and ensure software meets business needs and best practices.
Top Skills:
AWSBambooBitbucketGitJenkinsJIRALinuxMavenOciSQL
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
