Implementation Engineer

TrackVia Implementation Engineers work with new and existing customers to build their customized applications. As part of the Technical Solutions team, they must ensure customers have a
smooth transition deploying a new software platform within their organization.

Responsibilities:
● Manage multiple projects on a schedule from scoping to launch
● Interface with customers on ongoing application improvements, new workflows, and
incident triage
● Coordinate with Customer Success Managers on customer strategy and growth
● Develop, update, enhance, and troubleshoot applications for customers
● Meet with customers to discuss needs and gather requirements to define their
workflows
● Address outstanding Workato support tickets
● Provide visibility into project progress, including completed work, pending tasks, and
status of builds for all stakeholders, including sales, support, customer success, and
supervisor
● Translate scope into a comprehensive project plan in order to build the architecture and
workflow of their online application
● Design databases and build tables, forms, filtered/formatted reports, dashboards and
set up user permissions
● Set proper expectations and meet project milestones
● Assist with the app deployment and user-acceptance-training on the TrackVia platform
● Conduct post-project retrospectives to assess opportunities for further development and
areas for improvement with internal processes
● Advocate and promote “best practices” to ensure long term app success & ownership
● Contribute to process improvement initiatives to advance the quality of our services
Requirements:
● Experience with consultative scoping and problem definition
● Data modeling expertise with sound understanding of relational database principles
● Analytical problem solving
● Excellent written communications: clarity, brevity, grammar
● Excellent verbal communications: articulate, cooperative, patient, listening skills
● Advanced Microsoft Excel or Google Docs User (Formulas, logical functions, charts, reports)
● Software as a Service (SaaS) application experience

● Strong project management skills
● Bachelor's degree preferred, but not required
● Travel Required: 2 times per quarter

Salary & Benefits

• The salary range for this position is $102,000 - $114,000, depending upon experience (range includes incentive plan).
• This role is eligible to participate in the Implementation Performance Incentive plan which may qualify for additional pay up to 20% of the base salary.
• We cover 100% medical, dental, and vision benefits
• We provide competitive paid parental leave for all new parents
• We understand you have a life outside of work and have an unlimited, flexible time-off policy
• You will have the opportunity to challenge yourself and have a high degree of responsibility and impact
• Your daily tasks will change often and give you many opportunities to grow your professional and technical skillset and advance your career

Work location is flexible if approved by TrackVia within the United States.