Implementation Consultant

BigTime Software is looking for a highly motivated and detail-oriented Implementation Consultant to lead the onboarding and deployment of our SaaS platform for new customers. In this role, you'll own the end-to-end implementation lifecycle-from initial kickoff through go-live and transition to Customer Success-ensuring each client is set up for long-term success.
You'll collaborate closely with customers, Sales, Product, and Support teams to configure solutions tailored to client workflows and business objectives. This is a high-impact role where strong project management, customer empathy, and a passion for technology come together to deliver smooth, scalable, and value-driven onboarding experiences.
Who is BigTime?
BigTime Software is the Ai-powered professional services platform enabling intelligent decisions and delivering profitable growth. We've proudly been featured on Inc's 500 Fastest Growing Companies in America for 4 years in a row. BigTime Software is the engine behind the greatest consulting firms on the planet, delivering back-office time/budgeting and invoicing to over 2,700 firms worldwide and tracking over $4 billion in billable time each year. Our flagship product is a SaaS-based system that is custom-built for the professional services industry.
BigTime is a PE-backed company, headquartered out of Chicago, with offices in Chicago, Phoenix and Poland. We've proudly been named on Crain's "Best Places to Work" three years in a row -- if you're motivated to join a hyper growth organization, we're eager to talk to you.
What We Offer:

• Competitive salary and bonus.
• Company pays 100% of benefits, including medical, dental, vision, disability and life insurance.
• 401k with generous company match.
• Hybrid work schedule - In office 3 times a week.
• Generous time off and paid company holidays.
• Paid Parental Leave
• Fresh fruit, snacks, cold brew coffee/tea, soda and sparkling water.
• Latest AI-powered tech stack & tooling.
• Onsite gym.

What You Are Accountable For:

• Lead the full implementation lifecycle for new customers, including discovery, kickoff, planning, solution configuration, and go-live support.
• Serve as the primary point of contact for customers during onboarding, building trusted relationships and aligning project goals with business outcomes.
• Gather and document client requirements, customizing the platform and workflows to meet unique business needs.
• Empower customers to gain technical expertise through our best-in-class training platform; BigTime Academy.
• Coordinate integration efforts with systems such as QuickBooks and other business tools, ensuring secure and seamless data exchange.
• Guide data migration processes, validating data integrity and completeness throughout transition from legacy systems.
• Conduct training sessions (group or 1:1) and develop client-facing documentation to ensure users are confident and ready to adopt the platform.
• Leverage AI tools and internal analytics to monitor implementation progress, track engagement, and proactively address at-risk accounts.
• Manage multiple projects simultaneously, ensuring timely delivery and consistent client satisfaction.
• Partner with Sales and Customer Success to ensure smooth handoffs and contribute to long-term account growth.
• Continuously refine onboarding processes, documentation, and best practices to improve efficiency and scalability.
• Provide internal feedback on customer needs, product functionality, and enhancement opportunities.

Who You Are:

• 3+ years of experience in software implementation, onboarding, or project management-ideally within a SaaS environment.
• Proven ability to manage complex implementation projects involving multiple stakeholders and systems.
• Excellent at building cross-functional relationships, leading client workshops, and simplifying complex workflows-experience includes Train-the-Trainer enablement, especially with admin personas.
• Familiarity with Salesforce, professional services firms, or financial processes is a plus.
• Familiarity with Mutual Separation Agreements and Statements of Work.
• A quick learner and self-starter who thrives in fast-paced, matrixed environments; acts with urgency and sees ambiguity as an opportunity for growth and innovation.
• Values being part of a collaborative, in-office team and passionate about delivering results and continuous improvement.

The expected salary for this position ranges from $70,000 - $82,000 annually. The actual salary will be determined on an individualized basis taking into account a wide range of factors including, but not limited to, relevant skills, experience, education, and, where applicable, licenses or certifications held. In addition to base salary and a competitive benefits package, this position may be eligible for additional types of compensation such as bonuses.
Applicants must be authorized to work in the U.S. BigTime Software, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.