Implementation Consultant, SMB Exteriors

Ready to be a Titan?

We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We share happy and sad moments with our customers, we laugh and cry with them, and we build relationships that go far beyond a business partnership. We are a group of ambitious, intelligent, hard-working, and fun people. If you are passionate about helping real hard-working people, love technology, aren't afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our CS team is where you belong.

What you'll do:

• Closely manage multiple and concurrent implementation projects from initiation through project close, acting as the primary point of contact for your clients and assuming full accountability for a high-quality client experience. 

• Serve as a process and workflow focused point of contact for a cohort of customers during an 8 week implementation program

• Prepare, update, and manage project management materials

• Keep all customers on track to go-live within their agreed-upon schedule

• Manage various forms of risk that would prevent customers from going live within predetermined schedule

• Conduct live working sessions/ training with clients to enable them on the different functions within the software and create customized training resources for client-specific workflows as needed, while ensuring the client follows ServiceTitan standards and recommendations.

• Proactively identify and escalate client implementation risks, and collaborate with product, leadership, and/or your Manager to develop and communicate potential solutions.

• Collaborate with cross-functional data, training, and product teams to deliver against defined project timelines.

• Stay up-to-date and enabled on all new and in-development ServiceTitan functionality to ensure clients utilize the most current features.

• Troubleshoot software and hardware issues related to supporting ServiceTitan and integrated applications

• Travel for client on-site up to 15-20% of the time
   

What you'll need:

• At least 2+ years of relevant experience preferred or Home Service/Roofing industry knowledge and experience

• Critical thinking skills with experience in troubleshooting software issues

• Experience with ServiceTitan software a big plus

• Exceptional client relationship skills and a clear view of what constitutes an excellent client experience and partnership.

• Collaborative team player always looking to help and enable others in the organization.

• Problem-solver and demonstrate the ability to overcome challenges with creative solutions. Take ownership of any tasks within the project plan to help support and deliver value to our clients.

• Knowledge and previous experience with Excel a plus

• Exceptional project management skills; Proven ability to multi-task and manage multiple moving pieces at a time while paying strict attention to detail

• Exceptional customer relationship skills and a clear view on what constitutes excellent customer service

• Familiarity with SaaS business models a plus

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $65,200 USD - $86,800 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.