Implementation Associate

The role

• Support the delivery of multiple, complex SaaS implementations and/or professional services engagements, per our customers’ needs and objectives
• Collaborate closely across Clarify’s sales, product, data science, engineering, and development teams to enhance Clarify's platform, especially based on feedback from customers
• Engage with customers, including facilitating customer meetings, conducting training and workshops to support change management
• Help maximize NPS, customer satisfaction, and revenue recognition through meeting/exceeding individual and team goals
• Contributing to the development and enhancement of the Clarify platform, especially based on inputs and feedback from customers
• Establish and develop strong, credible relationships with current and potential future customers and expand our support for those customers
• Work directly with the CI Leadership team to support business across our 3 verticals: provider, payer, and life sciences
• Demonstrate healthcare, provider, payer, and/or life sciences knowledge and functional project management and analysis skills to build credibility with internal and external stakeholders
• Work alongside Implementation Managers and other CI leaders to execute customer projects varying from straightforward, tried-and-true engagements to new product launches
• Recognize, identify, and communicate project risks to internal stakeholders to enable risk mitigation planning.
• Be solution-oriented in solving challenges or proposing solutions to challenges

What we are looking for

• We are always seeking new team members who will contribute to our culture and share a strong passion for making a positive impact.
• Passion for Clarify’s mission and making a difference in healthcare
• Pride in prioritizing our customers above all else and delivering exceptional experiences to our customers every step of the way
• Undergraduate degree from a top-tier college/university
• 2+ years of relevant work experience (e.g., top consulting firm, healthcare analytics/technology, SaaS)
• 2+ years of healthcare provider, payer, and/or life sciences experience (strongly preferred)
• Strong analytical problem-solving skills and ability to distill critical insights (advanced Excel and PowerPoint skills critical; SQL skills also preferred)
• Self-motivated, organized, and capable of managing multiple responsibilities to successful completion
• High attention to detail and ability to produce high-quality outputs
• Demonstrated flexibility and adaptability relative to thriving in ambiguous, constantly changing, high-pressure environments
• Ability to build strong relationships and foster teamwork with customers and internal team members
• Ability to work collaboratively in an interdisciplinary team environment
• Ability to communicate complex ideas effectively, both verbally and in writing 

What we offer you

• Competitive compensation (base + bonus)
• Quality health insurance
• Traditional 401K plan
• Vision, dental, disability and life insurance
• Flexible Spending Accounts and Commuter Benefits
• Generous PTO
• Flexibility
• Monthly work-from-home stipend
• Remote friendly
• A collaborative workplace, which will challenge you and celebrate your work
• A chance to learn with and from interesting and enthusiastic colleagues