The Implementation Analyst guides clients through software deployments, manages onboarding, and serves as the main communication point throughout the process.
Job Summary
As an Implementation Analyst at MeridianLink, you’ll play a key role in delivering software solutions to our clients. You’ll lead the full lifecycle of software deployments—from onboarding and configuration to training and ongoing support—ensuring a smooth and successful experience for both new and existing customers.
Responsibilities
-Guide clients through the implementation of MeridianLink’s software, offering best practices and tailored recommendations.
-Manage onboarding activities, including system connectivity and third-party integrations.
-Serve as the primary point of contact for clients throughout the deployment process, ensuring clear communication and timely delivery.
-Collaborate with internal teams to align project goals and resolve issues proactively.
-Track project milestones and ensure all deliverables are met on schedule.
-Identify opportunities to improve client outcomes and contribute ideas to enhance our products and services.
Qualifications, Skills, & Abilities
-2–4 years of experience in software implementation, client services, or a related field.
-Bachelor’s degree in a relevant discipline.
-Strong working knowledge of Microsoft systems and tools.
-Excellent communication and organizational skills.
-A collaborative mindset with the ability to manage multiple priorities effectively.
-A proactive approach to problem-solving and client engagement.
MeridianLink has a wonderful culture where people value the work they do and appreciate each other for their contributions. We develop our employees so they can grow professionally by preferring to promote from within. We have an open-door policy with direct access to executives; we want to hear your ideas and what you think. Our company believes that to be productive in the long term, we must have a genuine work-life balance. We understand that employees have families and full lives outside of the office. To that end, we honor their personal commitments.
MeridianLink is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, age, national origin, disability, or any other characteristic protected by applicable law.
MeridianLink runs a comprehensive background check, credit check, and drug test as part of our offer process.
Salary range of $77,000 - $100,000. [It is not typical for offers to be made at or near the top of the range.] The actual salary will be determined based on experience and other job-related factors permitted by law.
Meridianlink offers:
Potential For Equity-Based Awards
Insurance coverage (medical, dental, vision, life, and disability)
Flexible paid time off
Paid holidays
401(k) plan with company match
Remote work
All compensation and benefits are subject to the terms and conditions of the underlying plans or programs, as applicable and as may be amended, terminated, or superseded from time to time.
#LI-REMOTE
Top Skills
Integration Tools
Microsoft Systems
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