The Implementation Analyst manages client project implementations, ensures effective communication, provides best practice recommendations, and adheres to requirements and timelines.
The Implementation Analyst at MeridianLink is responsible for providing project management and configuration services to customers. They will be leading the full implementation lifecycle of initial and subsequent client deployments for software licensed by MeridianLink. Managing client expectations, meet timelines, and act as liaison between client and other MeridianLink departments. Additionally, educating clients on software capabilities and communicate customer enhancement ideas to the product organization.
Responsibilities:
• A thorough understanding of MeridianLink’ s licensed software and its capabilities to educate and provide best practice recommendations to clients
• Expected to be responsible for client innovation and leadership in developing and implementing initiatives that support clients’ goals and objectives.
• Client onboarding activities including core connectivity and third-party integrations while facilitating interactions between clients and other MeridianLink departments.
• Manage internal and external stakeholder communications and expectations through deployment cycle with a focus on driving project resources toward project completion while providing the highest level of proactive and responsive client service in response to and in anticipation of client questions and requests.
• Expected to adhere to project resources meet expected timelines and organize tasks to maximize productivity and utilization.
• Proactively identify issues and facilitate sensible resolutions before they become an escalation item.
Qualifications:
• Bachelor’s Degree and 2-4 years of relevant experience
• Strong proficiency in working with Microsoft Systems
• Travel 5% - 10%
• Teamwork attitude, flexibility, and ability to manage different responsibilities and priorities at the same time.
• Effective presentation skills demonstrated by comfort in speaking to groups remotely.
• Excellent verbal and written communication skills
• Knowledge of customer service principles and practices
• Strong organization skills and ability to manage multiple projects simultaneously.
MeridianLink has a wonderful culture where people value the work they do and appreciate each other for their contributions. We develop our employees so they can grow professionally by preferring to promote from within. We have an open-door policy with direct access to executives; we want to hear your ideas and what you think. Our company believes that to be productive in the long term, we must have a genuine work-life balance. We understand that employees have families and full lives outside of the office. To that end, we honor their personal commitments.
MeridianLink is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, age, national origin, disability, or any other characteristic protected by applicable law.
MeridianLink runs a comprehensive background check, credit check, and drug test as part of our offer process.
Salary range of (It is not typical for offers to be made at or near the top of the range.) The actual salary will be determined based on experience and other job-related factors permitted by law including geographical location.
Meridianlink offers:
Stock options or other equity-based awards
Insurance coverage (medical, dental, vision, life, and disability)
Flexible paid time off
Paid holidays
401(k) plan with company match
Remote work
All compensation and benefits are subject to the terms and conditions of the underlying plans or programs, as applicable and as may be amended, terminated, or superseded from time to time.
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Top Skills
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