5. Scope of Responsibilities
The Supplier Personnel will work fully remote and coordinate with the Customer for tasks requiring physical access (e.g., cabling, frame interventions).
5.1. ADC & Power Systems Engineering
• Administer IBM AIX 7.2 across designated LPARs; perform patching, tuning, kernel updates, and
maintenance.
• Configure and manage PowerVM/LPARs, dual VIOS, and HMC; troubleshoot NPIV/vFC pathing
to Pure Storage arrays.
• Plan and execute OS and firmware updates, alternate disk/NIM-assisted migrations with
documented rollback plans.
3 855-324-9909 I BLACKBOX.COM
5.2. Incident, Problem & Performance Management
• Provide Tier-3 escalation support for outages and performance incidents; lead RCA and
preventative remediation.
• Perform capacity and performance monitoring with actionable optimization recommendations.
5.3. Storage, Backup & Disaster Recovery Readiness
• Collaborate on SAN integrations, validate multipath health, and maintain NIM server operations.
• Operate IBM Spectrum Protect for backup/recovery; document and validate restore procedures.
• Support Live Partition Mobility prerequisites and post-move validation for datacenter relocation
tasks, as requested.
5.4. Automation, Documentation & Knowledge Transfer
• Create and maintain scripts (e.g., shell/Ansible) to standardize patching and compliance_tasks
where feasible.
• Maintain runbooks, SOPs, environment maps (LPARNIOS/HMC/NIM), and change
documentation.
• Provide knowledge transfer to customer staff through documented steps and working sessions.
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