Human Resources - Operations Coordinator

Job Title: Operations Coordinator

Job Department: Human Resources

Job Pay Rate: $17.00 / hour

Job Summary:

As a "Human Resources" Operations Coordinator, you will play a key role in enhancing the team members’ experience at The Broadmoor by providing exceptional support and guidance throughout the employee lifecycle. This position assists with the day-to-day functions of Human Resources and HR Systems, ensuring efficient, accurate, and valuable HR services across the resort. The Human Resources Operations Coordinator serves as a resource for employees and leaders, helping to support HR processes, maintain data integrity, and contribute to a positive and engaging work environment. Learn more about The Broadmoor here.

Essential Duties and Responsibilities include following. Other duties may be assigned:

• Answer and appropriately route all incoming calls to the Human Resources Operations Office and assist walk-in visitors as needed.
• Provide administrative support to the HR Operations, Culture & Engagement, and Training teams, as well as the Vice President of Human Resources, including scheduling, employee inquiries, and special projects.
• Assist with employee intake processes, disciplinary documentation, termination records, and separation communications.
• Support the planning, coordination, and execution of employee Culture & Engagement programs and events.
• Prepare, process, and maintain employee paperwork and confidential personnel files.
• Ensure timely completion of employment verification requests.
• Partner with Payroll to provide accurate and timely HR information necessary for employee compensation processing.
• Maintain a clean, organized, and professional Human Resources Office and waiting area; assist with ordering and inventory department supplies.
• Maintain and update Human Resources Standard Operating Procedures (SOPs) and create new procedures as needed.
• Ensure the accuracy, integrity, and maintenance of employee-related data and records.
• Assist with data entry and audits within the Human Resources Information System (HRIS), including new hires, rehires, promotions, transfers, status changes, benefit enrollments, and terminations.
• Coordinate the scheduling, tracking, and completion of required training programs and courses.
• Ensure complete compliance with The Broadmoor guidelines, operational procedures, safety policies, and institutional standards for excellence (Forbes Travel Guide and AAA Five-Diamond).
• Maintain a willingness to learn about The Broadmoor’s history, estate grounds, wilderness properties, culinary offerings, and retail outlets.
• Execute additional duties and responsibilities as required.

Performs other duties as assigned. - This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.

What we are looking for:

• Minimum of a high school diploma or General Education Degree (GED) equivalent.
• Previous experience in human resources or hospitality operations is highly preferred; however, an equivalent combination of relevant education and professional background will be considered.
• High-level discretion and absolute commitment to handling confidential/sensitive employee data.
• Strong organizational skills and the ability to multitask in a fast-paced environment ("making calm out of chaos").
• Proficiency in Microsoft Office Suite and familiarity with HRIS or property management systems.
• A highly motivated team player who connects easily with colleagues and drives results through positive energy and seamless collaboration.
• Excellent communication skills, negotiation, conflict resolution and ability to work in fast-paced environment.
• Ability to lift, pull, or push up to 50 lbs. with assistance and proper safety practices.
• Flexible schedule, including weekends and holidays, as required by the calendar of events.

*Reasonable accommodation will be provided for individuals with disabilities.

*Not sure you meet every qualification? We still encourage you to apply. At The Broadmoor, we value exceptional candidates who bring a genuine willingness to learn, grow, and help us deliver Five-Star service.

Why Choose The Broadmoor?

Join the team at the world’s longest-running Five-Star, Five-Diamond Resort. At The Broadmoor, we invest in your future with comprehensive benefits, professional growth, and mentorship from top industry experts.

• Benefits: We empower our team with a rewards package including comprehensive health and dental insurance, a 401(k)-retirement plan, and exclusive local discounts. Please click here for a comprehensive list of benefits.
• Career Development: Your growth is our priority. Whether you are seeking a seasonal position or a long-term career, we provide the hands-on development and training you need to succeed.

Application Notes

• Your application will not be penalized for redacting or removing any age-identifying information (such as your age, date of birth, or dates of school attendance/graduation).
• This posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early, as this position may close sooner if filled. If necessary, this posting will remain open until it is filled.