Human Resources Generalist

Human Resources Generalist
Department: People Operations
Reports To: People Lead
POSITION SUMMARY
This is an opportunity to be a core foundational member of the people operations team at a high-growth company. You will be able to participate in people operations program design and implementation. This position requires strong prioritization skills as there are multiple competing priorities and a small people operations team that must be nimble and supportive of a growing organization. You will need to be comfortable managing day-to-day administrative tasks and stretching to think of things from a continuous process improvement perspective. Experience at a high-growth company or in a start-up environment and a customer-service mindset will be beneficial in this role.
The Human Resources/People Operations Generalist will support the organization by managing daily functions of the department and supporting the development of new processes alongside the People Lead. This role is instrumental in building a positive employee experience for Vero Broadband’s team, which includes a mixture of field employees and office/remote workers.
RESPONSIBILITIES

• Manages personnel transactions and maintains associated records.
  • Administratively onboards and offboards employees.
  • Supports a more extensive onboarding process, including building training videos and onboarding presentations.
  • Conducts exit interviews.
  • Maintains employee files and processes role changes.
  • Assists in managing employee relations issues and ensures proper documentation.
• Processes payroll for a multi-state organization.
• Supports recruitment and improvement of recruitment processes, including posting of roles and offer letter creation.
• Assists in the development of company policy and internal process/protocols.
• Ensures compliance with applicable labor laws and regulations.

CORE COMPETENCIES
There are several competencies required to be successful in this position. The following are some of the most important and definitions of each are included at the end of this job posting: Communication, Conflict-Resolution, Detail-Orientation, Empathy, and Problem-Solving.
REQUIRED QUALIFICATIONS

• 3 to 4 years of experience in human resource management (or 2 years of experience and a Bachelor’s degree)
• Excellent verbal and written communication skills.
• Strong interpersonal, coaching, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to perform work under general supervision.
• Ability to handle moderately complex issues and problems on their own while referring more complex issues to higher-level staff.
• Ability to prioritize tasks and manage multiple competing priorities.
• Ability to act with integrity, professionalism, and confidentiality.
• Ability to build collaborative relationships.
• Thorough knowledge of employment-related laws and regulations and ability to research laws and regulations effectively.
• Proficiency with Microsoft Office Suite.
• Proficiency with or the ability to quickly learn the organizations HRIS and talent management systems.

PREFERRED QUALIFICATIONS

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Experience working in a start-up or high-growth organization.
• Experience with Rippling.
• Experience with JazzHR.
• Experience supporting a multi-state organization.
• Experience processing payroll.

JOB DETAILS AND PHYSICAL REQUIREMENTS

• This role requires minimal travel – 10%. Occasional travel may be required for activities such as out-of-town meetings, training, or outreach activities up to 10% of the time.

• Must be authorized to work in the United States.
• This is an exempt position.
• This is a full-time position.
• This is a staff position.
• This is a remote work position.
• The schedule for this position is Monday through Friday during standard business hours with occasional weeknight or weekend availability as needed to fulfill the core duties of the role.
• This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment.
• This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended periods of time.

COMPENSATION & BENEFITS

• Base pay is paid at an annual salary rate. The salary range for this position is $70,000 to $77,000 depending on experience.
• This role is eligible for a 10% bonus based on the Company's bonus policy.
• Paid Life Insurance, medical plans, PTO, holidays.
• Dental and vision options.
• 401(k) with match.

ABOUT THE COMPANY
Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well.
NOTICES
Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. For more information about E-Verify, please visit: www.e-verify.gov
This position requires the ability to pass a standard background check upon offer of position.
At least 2 professional references are required.
CORE COMPETENCY DEFINITIONS

• Communication: Communication as a core competency ensures someone can provide accurate and understandable information to others. Effective communication is the process of exchanging ideas, thoughts, opinions, knowledge, and data so that the message is received and understood with clarity and purpose. When an individual communicates effectively, both the sender and receiver feel satisfied. Communication occurs in many forms, including verbal and non-verbal, written, visual, and listening. All employees should be able to explain simple information clearly. Advanced communicators are able to build relationships across the organization, practice active listening (giving their full attention in a communication exchange), and ensure their messaging is clear, correct, complete, concise, and compassionate.
• Conflict-Resolution: Employees with this competency identify, defuse, and resolve disputes between parties. The employee is able to listen to difficult situations and participate in discussions to resolve disputes and ensure smooth resolution. Higher-level conflict resolution competencies allow workers to negotiate sustainable resolutions while also understanding the roots of conflict.
• Detail-Oriented: Detail-oriented employees are accurate, punctual, self-organized, and generally highly professional. At a basic level, detail-oriented workers meet deadlines and produce work with few errors. Advanced qualities include organizing project teams to get the most out of every participant, assessing project requirements, and creating detailed plans.
• Empathy: Empathetic employees are able to quickly identify with the emotions of colleagues or clients and see their points of view. Basic empathy involves supporting others as part of everyday life. Those with empathy at the center of their core capabilities, however, actively listen and easily detect or defuse emotional problems. This competency can also be related to an organization’s culture. Empathetic employees help create a welcoming and inclusive culture.
• Problem-Solving: People with strong problem-solving skills can implement strategic solutions and communicate strategies to colleagues with ease. Most employees are able to identify problems as they arise and notify managers. More advanced problem-solving skills involve identifying and solving problems with minimal input from others or even anticipating problems before they arise. In the best cases, an employee can detect patterns of similar problems and create proactive strategies.