HR Technology Consultant - Computing Services

The HR Technology team is seeking an HR Technology Architect to support and enhance Workday Benefits and related HR technologies. This professional role is responsible for the ongoing configuration, support, development, and optimization of Workday Benefits processes, with a particular focus on annual Open Enrollment, benefits administration, and employee self-service functionality.

This is an excellent opportunity for someone who enjoys solving complex business challenges in a collaborative environment. You will play a critical role in supporting systems and processes that directly impact employees and their benefits experience, while partnering closely with Human Resources, Benefits, Payroll, Information Systems, and campus stakeholders across Carnegie Mellon University.

Core Responsibilities:

• Serve as a technical lead for Workday Benefits configuration, maintenance, and continuous improvement initiatives.

• Support the planning, configuration, testing, and execution of the university's annual Open Enrollment process, ensuring a seamless employee experience and accurate downstream integrations.

• Design and implement solutions based on requirements gathered by HR Business Analysts, Benefits staff, and other stakeholders to improve benefits administration and related HR processes.

• Review and recommend solution options that maximize Workday functionality while aligning with university policies, compliance requirements, and industry best practices.

• Configure and maintain benefit plans, eligibility rules, enrollment events, life events, benefit reporting, notifications, and integrations within Workday.

• Document and execute detailed solution designs, including configuration requirements, reporting specifications, security considerations, testing plans, and deployment activities.

• Partner with functional teams and HR Business Analysts to develop test scenarios and perform unit, integration, and end-to-end testing.

• Support migration of solutions from test environments to production environments following established change management procedures.

• Monitor Workday releases and new functionality related to Benefits, Open Enrollment, and employee self-service, facilitating evaluation, testing, and implementation of enhancements.

• Maintain compliance with university data privacy, security, and governance standards.

• Provide support during critical benefits administration periods, including Open Enrollment and major benefits-related initiatives.

• Other duties as assigned.

You Should Demonstrate:

• Strong analytical, problem-solving, and systems-thinking skills.

• Excellent verbal and written communication skills.

• Strong organizational, planning, and time-management abilities.

• Ability to manage multiple priorities while maintaining attention to detail.

• Commitment to delivering exceptional customer service and improving the employee experience.

Successful candidates will enjoy working in a highly collaborative environment and partnering with stakeholders across Human Resources, Benefits, Payroll, and Information Systems. A passion for leveraging technology to improve benefits administration and employee experiences is essential.

Flexibility, problem solving, integrity, customer focus, and a willingness to learn are important qualities within Human Resources. Inclusion, collaboration, and cultural sensitivity are valued competencies at CMU. We seek individuals who share these values and are committed to supporting the mission of the university through their work.

Qualifications:

• Bachelor's degree in Information Systems, Computer Science, Human Resources, Business Administration, or a related field; equivalent combination of education and experience will be considered. Master's degree preferred.

• Minimum three years of experience supporting HRIS systems, preferably with a focus on Benefits administration.

• Experience configuring and supporting Workday Benefits, Open Enrollment, and related reporting tools strongly preferred.

• Experience supporting Workday HCM or comparable cloud-based HCM platforms required.

• Experience supporting HR technologies within a higher education environment is a plus.

• A combination of education and relevant experience from which comparable knowledge can be demonstrated will be considered.

A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.

Requirements:

• Successful completion of a background check.

Are you interested in an exciting opportunity with an exceptional organization?! Apply today!

Joining the CMU team opens the door to an array of exceptional benefits.

Benefits eligible employees enjoy a wide array of benefits including comprehensive medical, prescription, dental, and vision insurance as well as a generous retirement savings program with employer contributions. Unlock your potential with tuition benefits, take well-deserved breaks with ample paid time off and observed holidays, and rest easy with life and accidental death and disability insurance. 

Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team to help navigate childcare needs, fitness center access, and much more!

For a comprehensive overview of the benefits available, explore our Benefits page.

At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond credentials, we evaluate the role and responsibilities, your valuable work experience, and the knowledge gained through education and training. We appreciate your unique skills and the perspective you bring. Your journey with us is about more than just a job; it’s about finding the perfect fit for your professional growth and personal aspirations.

Are you interested in an exciting opportunity with an exceptional organization?! Apply today!

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