Provides employee support through phone, email, and chat, resolving inquiries about payroll, time away, leave, benefits, HR policies, and systems. Manages cases in Workday HCM and ServiceNow, handles sensitive information confidentially, applies critical thinking to moderately complex issues, and ensures compliance with company policies. Requires strong English and Thai communication skills and at least three years of employee support experience.
Overview
Qualifications
Responsibilities
- We are looking for a detail-oriented and dedicated People Support Specialist to join our team based in Penang, Malaysia. As the first point of contact for employees, you will provide high-quality support, guiding them through company policies, benefits, payroll, and HR systems.
Qualifications
Job Requirements:
At least 3 years of experience in employee support with a strong grasp of HR policies, benefits, payroll, and HRIS.
Proficiency in Workday HCM or other HRIS platforms is required.
Excellent written and verbal communication skills in English and Thai (or other required languages) at a C1 or higher level.
Fluency in other languages highly preferred (Spanish, Italian, Vietnamese, Korean, Japanese, German etc)
Responsibilities
(May perform other duties as requested that may not be specifically addressed in this document)
Responsibilities and Accountabilities
- Serve as a knowledgeable resource for employees, providing support via phone, email, or chat.
- Address and resolve inquiries related to pay, time away, leave, and benefits with accuracy andconfidentiality.Leverage your expertise in Workday HCM and ServiceNow case management tools to manageemployee support cases effectively.Utilize critical thinking to analyze and resolve moderately complex and sensitive issues.Ensure compliance with company policies and procedures while assisting employees.
Similar Jobs
Machine Learning • Payments • Security • Software • Financial Services
Provide high-volume, phone-based technical support and first-line resolution for hardware, software, networking and access issues. Log and track incidents in ServiceNow/ITSM, escalate complex problems, suggest process improvements, and maintain security and confidentiality while working from an approved remote workspace on a set evening/weekend schedule.
Top Skills:
Call Center TechnologiesItsmPhone SystemsServicenowTicketing Systems
Other • Utilities
Prospect for small-business customers through cold calling, networking, and lead generation; identify needs, recommend wireless solutions, negotiate and close deals, manage the sales funnel, forecast activity, and grow the customer base within an assigned territory.
Top Skills:
Sales Force Automation SoftwareWireless Telecommunications
Artificial Intelligence • Consumer Web • Edtech • Enterprise Web • HR Tech • Social Impact • Generative AI
Administers global sales commissions and incentive payments, maintaining compensation data across Xactly Incent, Salesforce Spiff, and Salesforce. Performs calculations, audits, reconciliations, and discrepancy investigations; supports employee lifecycle changes, payroll deadlines, quota administration, financial close, and compensation reporting. Partners with Revenue Operations, Finance, People Operations, Payroll, sales employees, and leaders while maintaining confidential records, audit trails, and process controls.
Top Skills:
Google SheetsExcelSalesforceSalesforce SpiffSQLXactly Incent
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
