HR Central Representative

POSITION SUMMARY: The HR Central team is a shared services delivery function focused on providing resolutions to our employees, with employee experience at the forefront.  This team focuses on supporting the HR system applications through case management, continuous improvement and education.

Utilizing your passion for people and your focus on efficiency and problem solving, as an HR Central Representative, you will impact all aspects of the employee experience while supporting the processes and systems that enable the HR team to successfully recruit, retain, develop and reward our hard-working employees. With your human-centered mindset, you’ll serve as the first line of support to our employees, serving as the liaison between HR and the business on the HR Operations team. 

PRINCIPAL RESPONSIBILITIES: 

• Serves as the first point of contact for employee-related inquiries and issues utilizing a case management system

• Quickly assess the level of complexity of cases and either answer directly or escalate to a Tier II Analyst or COE for resolution. Facilitate escalation and issue resolution as required.

• Ensure positive and consistent employee experiences by striving for excellence in understanding specific requests throughout the employee life cycle, resolving issues timely and with quality.

• Maintains employee data within our people-focused systems. Ensuring compliance with all corporate data administration, data security standards, and HR policies and procedures.

• Provide end-user support for employees interacting with HR systems including navigational questions and basic system issue resolution, escalating as applicable. Providing guidance and training on self-service capabilities.

• Leverage knowledge management tools to effectively respond to, document and monitor inquiries. Identify opportunities to address common inquiries through improved knowledge management system content and/or improved case management methodologies.

• Support the HR Central team by identifying and highlighting trends in inquiry types and/or volumes at an early stage to allow proactive planning and adjustments as necessary.

• Maintains a continuous improvement mindset; identifying process and technology opportunities, elevating to the appropriate technology team and supporting execution through insight and testing support

• Continually develop HR acumen, maintaining awareness of the full portfolio of HR services, policies, and procedures and changes as they occur. Utilize the HR Central team as a platform to explore the breadth of HR and develop professionally.

• Follows and maintains Standard Operating Procedures (SOP’s), inclusive of process workflows

• Partners closely with the HR Centers of Excellence in support of people programs and initiatives

• Participates in special projects and performs other job-related duties as assigned or apparent

QUALIFICATIONS: 

• Workday experience - preferred.

• Passionate about customer service and the employee experience.

• Positive team player attitude.

• Highly organized and process oriented.

• Strong attention to detail.

• Ability to handle multiple demands and competing priorities.

• Effective interpersonal skills to communicate clearly across all levels of the organization.

• Strong ethics and the ability to maintain a high level of confidentiality.

• PC software knowledge and skills, including Excel, Word, and PowerPoint.

• Bachelor’s degree - preferred.

• Previous experience in an HR role - preferred.

MINIMUM QUALIFICATIONS: 

• 1 year of experience in HR, business, or customer service support role.

This is a remote position required to live in the state of Arizona

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts. 
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

ABOUT THE COMPANY

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

In 2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.

Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.

Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it.

Our company values guide our daily actions:

• Safe: We protect the livelihoods of our colleagues and communities.
• Committed to Serve: We go above and beyond to exceed our customers’ expectations.
• Environmentally Responsible: We take action to improve our environment.
• Driven: We deliver results in the right way.
• Human-Centered: We respect the dignity and unique potential of every person.

We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.   

STRATEGY

Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets.  

We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.

With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.

Recycling and Waste

We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs.

Environmental Solutions

Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need. 

SUSTAINABILITY INNOVATION

Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.

The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.

We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028.

RECENT RECOGNITION

• Barron’s 100 Most Sustainable Companies
• CDP Discloser
• Dow Jones Sustainability Indices
• Ethisphere’s World’s Most Ethical Companies
• Fortune World’s Most Admired Companies
• Great Place to Work
• Sustainability Yearbook S&P Global