Houseperson - Residences at The Little Nell

The Residences at The Little Nell offer exquisite private mountainside homes and guest rooms situated at the base of Aspen Mountain—truly paradise for those who love the outdoors. Owners and rental guests enjoy exceptional personal service delivered by Aspen’s Forbes Five-Star, AAA Five-Diamond Little Nell team, along with effortless ski-in/ski-out access to legendary Aspen Mountain. Every detail is designed to delight, creating a distinguished and grand living experience.

The dramatic, mountain-inspired architecture features exceptional finishes, custom furnishings, fine art, and curated collectibles. Expansive private decks and furnished balconies overlook breathtaking mountain scenery and the vibrant energy at the base of the gondola. Floor plans are thoughtfully designed for luxurious living, with guest rooms ranging from 450 to 850 square feet and Residences spanning 1,700 to 4,000 square feet.

Residences at The Little Nell offers guests in 26 units access to an unbelievably stunning rooftop pool & water garden, a gym and yoga studio with a view, and a service team awaiting guests arrival. For more information, visit www.thelittlenell.com or follow @thelittlenell on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the [email protected], aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains.

Position Summary 
The Houseperson supports the housekeeping team by maintaining cleanliness in public areas, restocking supplies, and assisting with linen distribution and guest requests. This role ensures a seamless guest experience by upholding hotel cleanliness standards and providing essential operational support. This position reports to the Director of Housekeeping. 

Job Posting Deadline 
Applications for this position will be accepted until December 28, 2025.

Essential Job Functions/Key Job Responsibilities
•    Maintain cleanliness of public areas, hallways, elevators, and back-of-house spaces in accordance with hotel standards
•    Assist housekeeping staff by delivering linens, towels, and cleaning supplies to assigned floors or storage areas
•    Collect and transport soiled linens and trash from guest floors to designated disposal or laundry areas
•    Ensure housekeeping carts, closets, and storage areas are organized and fully stocked
•    Respond promptly to guest requests for extra amenities, rollaway beds, cribs, or other housekeeping needs
•    Assist in deep cleaning projects, including carpet shampooing, window washing, and furniture polishing
•    Report maintenance issues, damaged items, or safety hazards to the appropriate department
•    Maintain a professional, courteous, and helpful demeanor when interacting with guests and co-workers
•    Follow all hotel safety and security protocols, including proper use of cleaning chemicals and equipment
•    Assist with inventory management by tracking and restocking housekeeping supplies as needed
•    Uphold the hotel’s standards of cleanliness, organization, and guest service always
•    Other duties as assigned

Education & Experience Requirements 
•    High School Diploma or high school equivalent preferred

Knowledge, Skills & Abilities  
•    Proficient knowledge in cleaning experience 
•    Understanding of proper cleaning techniques, sanitation standards, and safety protocols
•    Familiarity with hotel housekeeping procedures and service standards
•    Knowledge of proper handling, storage, and usage of cleaning chemicals and equipment
•    Awareness of OSHA regulations and workplace safety practices
•    Understanding of inventory control and supply restocking procedures
•    Ability to prioritize and complete tasks efficiently
•    Ensuring public areas, hallways, and supply closets are clean and well-maintained
•    Supporting room attendants and other hotel staff by delivering linens, supplies, and assisting with heavy lifting
•    Ability to identify and address guest needs or housekeeping concerns in a timely manner
•    Ability to complete assignments with minimal supervision while maintaining quality standards
•    Adapt to shifting priorities and guest needs in a fast-paced environment
•    Friendly and professional demeanor when interacting with guests and co-workers
•    Ability to properly use and maintain cleaning tools, carts, and equipment while following safety protocols
•    Ability to communicate verbally in Spanish and English and understand written instructions in English

Work Environment & Physical Demands 
•    Ability to reach, crouch, kneel, stand or be on your feet, kneel and bend for extended periods of time 
•    Regularly work in adverse conditions and required to use protective equipment to prevent exposure to hazardous materials as well as an office environment and may be required to walk on slippery and uneven surfaces
•    Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

Job Benefits 
This position is categorized as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.  
•    Health, Dental and Vision Insurance Programs
•    Flexible Spending Account Programs
•    Life Insurance Programs
•    Paid Time Off Programs
•    Paid Leave Programs
•    401(k) Savings Plan
•    Employee Ski Pass 
•    Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

Aspen One participates in E-Verify.

E-Verify & Right to Work Poster