Hospitality Program Manager

Description

Department: Programs and Services  

FLSA Exemption Status: full-time, non-exempt 

Location: Denver, CO  

Supervisor: Director of Essential Services 

Position Overview:

The Hospitality Program Manager leads the programming and operations of The Gathering Place’s Hospitality Program, including the prepared foods program, food pantry, and clothing boutique. Leadership of this program requires promoting and maintaining a low barrier, trauma informed environment within the hospitality programs. The program manager leads and collaborates with Hospitality staff, volunteers, and other community partners to ensure low barrier access to high-quality and nutritious food and essential clothing items. The program manager must operate with a broad understanding of the food and nutritional insecurities and essential needs of our community to deliver quality outcomes of the overall program.

You might be a great fit at TGP if you have a passion and commitment for our mission, the services we provide, and for addressing the systemic barriers that our members face through a trauma-informed approach.  

Core Accountabilities:

• Use cultural humility and trauma-informed care when interacting with members, staff, volunteers, and community partners, including mindfulness and flexibility regarding food preferences, sensitivities, and needs.  
• Maintain a physically and psychologically safe environment for members, staff, and volunteers. 
• Lead inventory management for the hospitality program; lead and execute regular ordering processes in order to ensure kitchen supplies and ingredients remain fully stocked, while remaining within the establish program budget. 
• Create and lead strong systems and protocols that are consistent with the objectives of TGP’s clothing boutique and food pantry programs
• Create weekly menus reflecting a wide variety of cultural influences and dietary needs. Engage with and lead Hospitality staff, volunteers, and meal sponsors in the daily production and serving of high-quality meals, as well as needs related to the Boutique and Pantry as they arise. 
• Complete all program documentation and data entry in a timely manner to meet organizational, legal, and contractual standards and reporting requirements. 
• Ensure compliance with operational standards, health department regulations, and all federal/state/local laws. 
• Provide supportive 1:1 supervision to all program staff that focuses on performance, growth, and progress. 
• Work as a member of the program manager team to resolve issues across TGP programs, coordinate resources, and provide organizational leadership   
• Coordinate scheduling of staff, volunteers, and community partners to promote effective and efficient program operations 
• Other duties as assigned by supervisor

Compensation & Benefits:

• 37.5-hour workweek 
• Medical, Dental and Vision Insurance  
• Life insurance plans  
• 403(b) retirement savings plan 
• Financial advising services 
• Generous paid time off 
• Long- and short-term disability plan  
• Robust training and professional development opportunities 
• Free breakfast and lunch  
• Employee Assistance Program 
• Free CorePower Yoga membership

About The Gathering Place:

Founded in 1986, The Gathering Place (TGP) supports women, gender-diverse people, and their children in building stable lives through home, health, purpose, and community programs. We are driven by our values of community, safety, inclusivity, empowerment, and hope. We envision a Colorado where all marginalized groups experiencing homelessness and instability have pathways to security.  

As a trauma-informed, low-barrier organization, we remove unnecessary or harmful requirements that prevent members of the community from accessing our services when they need them most—from essential services like meals, showers, and laundry to long-term support like housing-focused case management and physical, mental, and sexual health care. Members choose which of our services they want to take advantage of, giving them the autonomy they need to rebuild their lives. 

Requirements

Requirements:

• Able to bend, lift, push, pull, and hold/carry at least 15 lbs. 
• Able to perform job duties in a variety of fluctuating temperatures. 
• Ability to work independently and as part of a team.  
• Current knowledge of, or willingness to learn about, food justice and food and nutritional insecurity. 
• Compassionate and empathetic approach to working with diverse populations.  
• Current knowledge of, or willingness to learn, how to operate a computer and other office machinery, such as a copy machine or printer, and office software, such as Microsoft Outlook, Word, Excel, and other programs. 
• Preferred: Minimum three years of experience in food service or in a food service/culinary training program. 
• Preferred: Minimum of one year of experience in a supervisory role. 
• Preferred: Knowledge of, or lived experience with, homelessness, poverty, women and trans issues, substance misuse. 

If you’re excited about this role, but your experience doesn’t align perfectly with the requirements in the job description, we encourage you to apply anyway. You might be the right candidate for this or other roles within the organization! 

Commitment to Equity and Inclusion:

The Gathering Place is committed to Accessibility, Belonging, Liberation, and Equity (ABLE) work to advance marginalized communities from oppression, exploitation, and discrimination while uplifting and celebrating them. We are taking collective action towards dismantling systemic structures and empowering underrepresented identities.  

TGP is an equal opportunity employer and is committed to a policy of non-discrimination and equal opportunity for all qualified applicants without regard to race, color, gender, national origin, sexual orientation, religion, age, disability, gender variance, gender expression, marital status, citizenship, creed, ethnicity, veteran status, ancestry and any other protected classification. Applicants of any and all backgrounds are encouraged to apply. Individuals with lived experience of homelessness, extreme poverty and/or experience with a behavioral health condition are also strongly encouraged to apply.