Support Services Specialist II

Support Services Specialist II

North Hospitality- Remote, US

**One evening shift and one weekend shift per week required**

What you'll be doing:

• Focusing on clients operating in Oracle Simphony 1 or 2 to support their technical questions for hardware, software or networking.
• Fulfill incoming new or replacement hardware orders, configure hardware, create Salesforce CRM Support Tickets and route tickets and calls to the appropriate persons as needed.
• Perform point-of-sale data entry tasks and hardware swaps.
• Perform data entry and ensure information stored in Salesforce CRM is accurate and complete.
• Filing and/or electronic storage of documents.
• Assist team members in tracking all inventory, including RMAs.

What we need from you:

• High school diploma or equivalent.
• 1+ years experience in call center support of Oracle Simphony 1 or 2 required
• Minimum one (1) year experience in technical customer service.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• General knowledge of computers.
• Familiarity with Microsoft Office and/or GoogleSuite

Hourly Range: $20.00- $31.00

Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

What we offer: 

We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:

• Medical, Dental, & Vision Coverage

• Flexible Paid Time Off

• 401(k) + Match

• Mental Health Support & Well-Being Program

• Paid Maternity & Paternity Leave

• Education Assistance

• Company-funded Lifestyle Spending Account

Please note: North is a US based company and this role is not eligible for current or future sponsorship.

Join the hospitality experts. Imagine delivering sophisticated hospitality technology, simplified payment processing, and award-winning support to some of the top restaurants in the U.S.

Who we are: 

We are restaurateurs building products for restaurateurs. At North Hospitality, our team has years of experience working in, and for, some of the most renowned hotels and restaurants in the country. Now, we’re committed to bringing that passion to restaurateurs everywhere in the form of a single, seamless platform for all operations. 

At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal-opportunity employer.

To learn more about North and our family of companies, visit our website: https://www.north.com/company/about/our-companies-brands