Helpdesk Analyst I

 Job Title:           Helpdesk Analyst I

Department:        Information Technology

 This is an onsite position located at in the Denver Tech Center in Denver Colorado.
ABOUT US

AUTOPAY is an innovative FinTech company that is powering finance in the age of mobility. We function as a virtual Finance & Insurance office, finding our customers the perfect lender for their car loan or refinance. This means we're able to solidify our customers' auto loans prior to going to the dealership, and our marketplace of lenders ensures they get the lowest rate available. 

WHY WORK WITH US

We come from all kinds of backgrounds and experiences to create something new: A better way to do car loans. We support a casual work environment, positive work culture, and develop our talent to become successful leaders. Our core values of Hard Work, Optimism, Growth, and Integrity help us create a collaborative team mindset and a better place to work.

SUMMARY

The Helpdesk Analyst is responsible for providing first level technical assistance and support related to client computer hardware and software. You will respond to tickets, run diagnostic programs, isolate problems, and determine and implement solutions. This position will work with cloud, on-prem, and SaaS technologies to assist our employees in various ways to resolve issues and increase productivity. The Helpdesk Analyst will also work with our systems administrator on hardware, software, and service deployments to expand your skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES include achieving positive results in the following key areas:

• Understand and demonstrate the principles of The Savings Group's Mission, Vision and Values.
• Use phone, text, and email to respond to employee tickets within service level requirements.
• Assist the other members of the IT department in planning and carrying out technical projects.
• Translate technical issues into easily understandable verbiage to communicate issues to employees.
• Install, modify, troubleshoot, and repair client computer hardware and software.
• Provision and configure users in Active Directory, Microsoft 365, and other services.
• Continue your learning with courses and programs that will assist in your career development.
• Learn and assist with department programming projects in Python, PowerShell, and JavaScript. These projects generally focus on further automating our systems and integrating them to remove menial tasks.
• Help maintain a secure network environment and report security vulnerabilities and violations.
• Great customer service skills.
• Excellent communication skills while working with our TSG staff.
• Additional duties as required.
• Candidate will need to have completed the Comp TIA A+, Network+ Certification.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPENSATION

This position pays $28.00 to $32.00 per hour. Per hour rate will be determined based on seniority, merit, education, training, and experience. *This position is an on-site position at our Denver, CO location.

BENEFITS

• Paid Time Off and Paid Holidays
• 401(K) Retirement Savings Plan
• Four Health Insurance Plan Options
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Dental and Vision Insurance
• Short and Long-term Disability and Life Insurance
• Access Perks – America’s Largest Employee Discount Network
• Casual professional work environment

Knowledge, Skills and Abilities

• Education: High school diploma or equivalent experience required.
• Experience: Working knowledge of active directory, basic networking, PC hardware and Microsoft O365, printer installation on employee computers. In-depth experienced troubleshooting and repairing workstations and other client hardware.

• Language/Communication/Interpersonal: Excellent organizational skills. Strong verbal and written communication skills. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and all levels of management.
• Analytical: Detailed-oriented with exceptional organizational skills, ability to prioritize and work independently. Strong reasoning and critical thinking skills.
• Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving concrete variables in standardized situations.
• Technical: Working knowledge of a corporate Microsoft environment. 

• Language/Communication/Interpersonal: Excellent organizational skills. Strong verbal and written communication skills. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and all levels of management.
• Analytical: Detailed-oriented with exceptional organizational skills, ability to prioritize and work independently. Strong reasoning and critical thinking skills.
• Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving concrete variables in standardized situations.
• Technical: Working knowledge of a corporate Microsoft environment. 
• Other: High level of personal motivation, professionalism, and integrity required. Ability to exercise discretion and judgment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch or crawl; and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work week is 40 hours Monday through Friday.  Additional hours may be required based on business needs. An occasional Saturday may be required in the Helpdesk Analyst role. This is an in-office position based out of our Denver Colorado office.