The Help Desk Technician provides remote technical support, troubleshooting issues, and maintaining IT services while documenting resolutions.
Compensation: $25+ hourly pay, plus performance-based bonuses
About Us
Oates Energy is seeking a knowledgeable and responsive Help Desk Technician to assist employees with technical issues related to software, hardware, and network services.
Position Overview
The Help Desk Technician will provide remote technical support to ensure smooth operation of all technology systems, troubleshoot issues, and maintain IT-related services.
Key Responsibilities
- Technical Support: Provide remote assistance for software and hardware issues.
- System Maintenance: Assist with maintaining systems, including software updates and troubleshooting.
- Problem Resolution: Resolve technical issues by identifying root causes and applying solutions.
- Documentation: Maintain detailed logs of issues and resolutions for future reference.
Qualifications
- 2+ years of experience in IT support or help desk.
- Strong knowledge of computer systems, software, and networking.
- Excellent problem-solving and troubleshooting skills.
- Ability to work independently and manage multiple tickets.
Compensation & Benefits
- Pay: $25+ per hour (depending on experience).
- Bonus Opportunities: Performance-based bonuses.
- Health, dental, and vision insurance.
- 401(k) plan with company match.
- Paid time off and holidays.
- Schedule: Monday through Friday, 9:00 AM – 5:00 PM (remote).
Top Skills
Computer Systems
Networking
Software
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