Help Desk Specialist

WHO WE ARE

Biofire Technologies is on a mission to give gun owners better tools for reducing preventable gun injuries and deaths, especially among children. We believe our technology, combined with a best-in-class customer experience, will define the future of firearms safety for the next generation. Our mission-driven approach has earned support from the firearm community, the tech world, and the media.

Biofire employees encompass a diverse range of talents, including world-class engineers who have designed and tested firearms, medical devices, robots, cars, satellites, rockets, and supersonic jets; expert technicians from aerospace, defense tech, special forces, and gunsmithing; and elite operators from high-tech, advanced manufacturing, and regulated industries. Whether building the product or powering the company behind it, every Biofire team member is united by an obsession with safety, reliability, and operational excellence.

OUR CULTURE

Reducing accidental firearm injuries and deaths requires original thinking and authentic collaboration, so we’re deeply invested in building a team and culture that can achieve our mission together. Team members enjoy autonomy and flexibility from day one, so expect to be immediately tasked with solving challenging problems and building new systems that work. We’ll hold you accountable for executing audacious goals, giving and receiving honest feedback, and helping your teammates succeed. You’ll receive respect, kindness, and support from every direction while you figure out how to get it all done.

ABOUT THE ROLE

As a TechOps Support Specialist at Biofire, you will play a pivotal role in being the first point of contact for end user support. You will be troubleshooting issues, unblocking the team, and enabling our users to be their most effective. You will also be responsible for IT support, equipment and desk setup, onboarding and provisioning of users and their devices, and upkeeping technology throughout our office space. We are looking for someone who is proactive, resourceful, and responsive to contribute to our TechOps team and help maintain a robust and resilient IT environment that supports Biofire’s growth and mission.

To succeed you will need to be able to deliver reliable solutions that help our team stay productive and improve their experience. You will need to be a resourceful problem-solver, who is eager to remove operational blockers and strengthen Biofire’s technical foundation. If you’re excited about helping to solve mission-critical challenges, we encourage you to apply.

KEY RESPONSIBILITIES

Day-to-day responsibilities of the role will include:

• IT Support: Provide in-office support for all things TechOps including Windows and MacOS Support;

• Equipment Provisioning: Handle equipment setup for new and existing employees ensuring they have the technology and access they need to effectively do their job;

• Office Technology Upkeep: Maintain our conferencing equipment and technology throughout the office to ensure seamless operations;

• Other Duties as assigned;

QUALIFICATIONS

We understand that not all applicants will possess skills that perfectly align with our job qualifications. At Biofire, we appreciate diverse experiences from various industries, and we encourage all individuals who meet the necessary qualifications to submit their applications. While having the "desired" qualifications may strengthen a candidate's profile, we also welcome applicants with alternative experiences to apply.

• CompTIA A+ or similar IT credentials/experience

• 0-2 years of end-user support in Windows environments

• Some experience with MacOS support (or desire to learn)

• Willingness to grow and learn

COMPENSATION AND BENEFITS

In addition to competitive pay, as a full-time employee at Biofire you are eligible for:

• Stock Options in Biofire, 401(k), HSA - and other financial benefits

• Medical Insurance - including plan options with $0 payroll deduction

• Dental, Vision and Life Insurance Plans - with $0 payroll deduction

• 3 Weeks Vacation and Sick time (Flex Time for salary positions), and 13 Paid Holidays

• Parental Leave - and other family-building, adoption and surrogacy benefits

The compensation range for this role is $50,000 - $70,000 /annual salary + stock options + benefits.

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

LOCATION

This is a full-time, salaried role. Our dog-friendly, state-of-the-art headquarters is located in beautiful Broomfield, Colorado, between Boulder and Denver. The team regularly engages in collaborative in-person sessions at our vibrant office space, but you will be offered the flexibility to work from home as needed.

We expect you to bring your very best, and in return, we will provide the support necessary for you to excel. You'll collaborate with colleagues you appreciate, respect, and find inspiration from, and have access to all the technical resources needed.

DIVERSITY & INCLUSION

We’re bringing innovation to a technological problem that has persisted for decades, so we depend on diverse, inclusive, and collaborative teams to break new ground and do great work. We welcome people from all qualified backgrounds, and we don’t discriminate based on race, religion, color, political affiliation, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

ELIGIBILITY

This role handles information subject to US Export Control Regulations. Applicants must be (a) a citizen of the United States; (b) a lawful permanent resident of the United States (“Green Card” holder); or (c) a person admitted into the United States as an asylee or refugee to be considered for the position.