Provides remote technical support to internal teams and clients, troubleshoots hardware, software, and network issues, manages Zoho CRM and other cloud tools, maintains IT systems, documents resolutions, and assists with security protocols and updates.
This is a remote position.
Only LATAM-based candidates (bilingual in Spanish and English)
Are you a tech-savvy problem solver who loves troubleshooting and keeping systems running smoothly? Do you thrive in a fast-paced environment where efficiency and customer support go hand in hand?
At GOA-TECH, we’re looking for a Help Desk Specialist with an IT background to provide top-notch support and ensure seamless operations for our team and clients. If you have experience with CRM systems (Zoho preferred), IT troubleshooting, and system management, we want to hear from you!
What You’ll Do:
- Provide technical support to internal teams and clients.
- Troubleshoot hardware, software, and network issues.
- Manage and optimize Zoho CRM and other business tools.
- Install, configure, and maintain IT systems and applications.
- Document and resolve technical inquiries efficiently and effectively.
- Assist with security protocols and system updates. What We Need:
- Proven experience in IT support, help desk, or technical assistance.
- Familiarity with CRM systems (Zoho preferred) and cloud-based tools.
- Strong problem-solving and communication skills.
- Ability to work independently and collaboratively in a remote setting.
- Proficiency in English (C1 level) – Spanish is a plus!
- Knowledge of basic networking, cybersecurity, and troubleshooting best practices.
Requirements
- Proven experience in IT support, help desk, or technical assistance. (+7 years)
- Familiarity with CRM systems (Zoho preferred) and cloud-based tools.
- Strong problem-solving and communication skills.
- Ability to work independently and collaboratively in a remote setting.
- Proficiency in English (C1 level) – Spanish is a plus!
- Knowledge of basic networking, cybersecurity, and troubleshooting best practices.
Benefits
- 100% Remote Work – Work from anywhere!
- Weekends OFF – Because work-life balance matters!
- Growth Opportunities – Expand your IT skills and advance in your career.
- Competitive Salary – Based on experience and expertise.
READY TO JOIN THE TEAM? Apply now!
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What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
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- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
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- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
