Head, Sales Operations

Flutterwave is Africa’s leading payments technology company, helping businesses in Africa and globally accept payments from customers, anywhere in the world. Our mission is to simplify payments for endless possibilities. We power over 1 million businesses across 34+ African countries, enabling cross-border commerce and growth through a single API.

The Role

We are seeking a dynamic Head of Sales Operations to lead our commercial enablement function across the customer lifecycle. This role is critical to driving sales performance, accountability, and forecasting accuracy while also owning strategic initiatives traditionally associated with revenue operations — such as systems, analytics, incentives, and cross-functional alignment.
You will serve as a force multiplier for the Revenue organization team, supporting Sales, Account Management, Customer Success, and other go-to-market teams with the insights, infrastructure, and processes needed to deliver consistent growth.

What Your Day-to-Day Activities Will Be Like:

• Design and continuously improve the end-to-end sales process, ensuring efficiency, visibility, and data integrity
• Lead sales planning, territory alignment, and quota setting
• Partner with Sales and Account Management leaders to develop and optimize sales playbooks, tools, and onboarding programs
• Manage Salesforce and other GTM systems to support pipeline management, opportunity tracking, and reporting
• Own pipeline and forecast analytics, providing clear insights into performance against targets
• Drive cross-functional rhythm of business across Commercial, Marketing, Finance, and Product to ensure alignment on revenue goals
• Develop dashboards, KPIs, and reporting structures for leadership visibility
• Collaborate with relevant internal stakeholders to ensure cohesive revenue strategies
• Lead a high performing team 
• Ensure best-in-class tools and processes are implemented to support the sales cycle, renewals, and customer growth
• Ensure personal information of Flutterwave’s customers, employees, and other individuals/entities is processed and protected in line with applicable data privacy policies, laws, and global best practices.
  

Required competency and skillset to be a waver:

• Minimum 10 years of experience in sales operations, revenue operations, or commercial strategy, ideally in high-growth fintech or SaaS environments
• Deep familiarity with CRM, sales automation tools, and BI platforms (e.g., Looker, Tableau)
• Strong analytical skills with a data-driven approach to decision-making
• Experience leading and scaling GTM systems and processes across multiple markets or regions
• Proven ability to collaborate cross-functionally and influence senior stakeholders
• Excellent communication and organizational skills with a bias toward action and continuous improvement

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