Head of People & Culture

Who We Are

At ThrivePass, we’re on a mission to help employees and businesses Thrive—because benefits should be more than just checkboxes. Through personalized benefits technology, data-driven insights, and meaningful experiences, we empower companies to support their teams in ways that truly matter.

We don’t just talk about culture—we build it. Everything we do is rooted in our CARE values:

• Courageous – We embrace new challenges and fresh ideas.
• Authentic – We show up as our true selves and value transparency.
• Resourceful – We find creative solutions and make things happen.
• Excellent – We hold ourselves accountable and take pride in our work.

At ThrivePass, performance isn’t just about hitting goals—it’s about how you show up. We invest in our employees’ growth and encourage bold thinking, collaboration, and continuous learning. Join us in shaping the future of employee benefits!

What You’ll Do

Lead our global HR strategy, overseeing the entire People and Culture function across the U.S., India and Colombia. Play a key role in shaping the organization's culture, ensuring it supports scalable growth, sustainability, and cohesion across all departments. This position involves managing talent acquisition, fostering employee engagement, and aligning people and culture initiatives with business objectives.

This role will:

·       Strategic Leadership:

• Develop and implement people strategies that promote organizational growth and ensure scalability.
• Collaborate with the leadership team and department heads to guide and communicate overall talent strategy.
• Act as a strategic advisor to the executive and senior management teams, providing counsel on key organizational, leadership and personnel issues.

·       Talent Acquisition and Performance Management:

• Oversee global talent acquisition efforts, ensuring alignment with business needs in all locations.
• Ensure ATS is utilized and KPIs updated accordingly to support time to hire metrics.
• Panter with management to ensure performance management processes support business objectives and drive employee development.

·       Employee Lifecycle & Culture:

• Support training and development programs that empower employees and foster growth.
• Partner with senior leaders to design career mapping and progression pathways, including a revised review process.
• Own talent retention as a KPI, and improve over time.
• Own eNPS as a global metric.
• Ensure a coherent, scalable strategy for a global, partially remote workforce.
• Audit, review, enhance salary benchmarking, role-specific salary bands, and the annual salary increment process.

·       Management & Coaching:

• Serve as a coach and mentor to people managers and leaders, helping them make informed, people-first decisions.
• Supervise and guide junior and senior People and Culture team members, ensuring they have the tools and resources needed to succeed and are meeting clearly define people goals.

·       Operational Excellence:

• Ensure quarterly Big 3 goals are met while embodying and promoting company CARE values.
• Contribute to cross-departmental cohesion, promoting a unified approach to achieving business objectives.
• Lead internal employee benefits strategies to maintain a competitive edge.
• Analyze existing organizational policies and procedures, recommending reforms to better align with company goals.
• Oversee people analytics, providing data-driven insights to inform decisions related to organizational growth.

What You Bring

We’re looking for someone who’s not just checking boxes but truly excited to make an impact. Here’s what helps you shine in this role:

• 10+ years in an HR leadership position
• Experience scaling teams with a people first mindset
• High EQ and ability to listen first
• Strong executive presence
• Have an innovative approach to policies, procedures and culture cohesion
• Embrace data-driven decision making
• Can move fast and be detail oriented

Why You’ll Love Working Here

• $125,000 - $175,000 /annual salary
• A culture that values courageousness, authenticity, resourcefulness, and excellence (we don’t just say it—we live it).
• Opportunities to grow, learn, and level up your skills.
• A team that genuinely enjoys working together and celebrating wins.
• Competitive benefits package because we believe in walking the talk when it comes to employee well-being.
• An inclusive and welcoming environment for all. ThrivePass is committed to fostering a workplace where everyone feels valued and respected. We do not and shall not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status in any of our activities or operations.

Join Us!

If this role sounds like your next great adventure, we’d love to hear from you. Apply today and let’s build something amazing together! 🚀