Head of Operations

Join Archive in our mission to change consumer shopping behavior for the better. If you think humans buy too much stuff and throw too much away, then this problem is for you. As the leading technology platform for branded resale, we now power circular businesses for 50+ brands globally including Lululemon, The North Face and New Balance.

We are growing our team of highly motivated, forward-thinking individuals to help build the most delightful user experience for shopping used items, and the software to help brands make this a significant part of their business. If this mission speaks to you, come join us as we grow our share of the booming second hand market—projected to grow 3X faster than the overall global apparel market and to hit $350 Billion globally by 2028.

About the Role

Archive is seeking a Head of Ops to lead and scale our operational processes. This position reports to the CEO. You will be responsible for building a wide range of internal systems and our partnership ecosystem while ensuring efficiency, scalability, and alignment across teams to support rapid growth in a B2B2C SaaS environment. This is a senior but hands-on role—perfect for someone who thrives in dynamic environments, is comfortable juggling multiple complex priorities, and has a track record of building and leading high performance teams.

Responsibilities

Partnerships & Vendor Management: Manage and optimize ongoing relationships with vendors that support our core offering (e.g., logistics partners, payments, sales tax vendors), including pricing negotiations. Operationalize new partnerships including vendor evaluation and selection processes. Develop strategy for new categories of partnerships (e.g. with returns providers).

Customer Experience (CX): Lead, set strategy for, and manage the CX team, ensuring an exceptional customer experience. Build scalable, efficient processes that improve service delivery while reducing costs over time. Establish a strong feedback loop between CX and other teams to drive continuous improvements.

International Expansion: Assess viability of entering new markets and develop plans for executing on new market expansions including identifying and evaluating new partners, understanding local laws and scoping operational requirements.

Biz Ops: Take on biz ops projects and build out the business operations function in the future. Proactively identify and solve operational bottlenecks across the organization. Potentially lead strategic planning and OKR setting and tracking in the future.

What We’re Looking For

- High attention to detail and ability to manage multiple priorities simultaneously.

- A “do-er” mindset—someone who can execute independently while also building scalable teams and processes.

- Strong problem-solving skills with a structured, analytical approach.

- Comfortable working closely with technical teams and product organizations.

- Proven ability to lead teams, negotiate contracts, and drive operational efficiencies.

- Ideal experience: 10+ years, including 5+ years in operational roles in B2B software startups

- Remote ok, with preference for New York or Bay Area

Compensation varies based on a variety of factors which include (but aren’t limited to) role level, skills and competencies, qualifications, knowledge, and experience. In addition to base pay, certain roles are eligible for equity as well, and all employees are eligible for a full benefits package including employee and dependent healthcare and 401(k) enrollment. Our team of over 50 employees is currently remote-first, with an office in NYC and optional in-person work for those located in the area. We have company offsites twice a year to bring the full team together in person, and occasional travel is expected as part of the job.

Archive is a Series B company backed by lauded investors including Lightspeed Venture Partners, Energize Capital, and Bain Capital Ventures. We prize an inclusive and transparent culture, and remain true to our values in everything we do. We were honored as Fast Company’s #2 Most Innovative Company in Retail in 2024, and continue to challenge ourselves to change consumer shopping behavior for the better.

We consider applicants of all backgrounds. If you are excited about what we’re building but don't meet some of the criteria above, please don’t let that discourage you from applying. Please note, we are unable to accept applications from candidates outside of the US at this time.

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