Head of Credit and Collections

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit team works behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns.
Job Duties and Responsibilities
Candidates must be willing to participate in at least one in-person interview.
This leadership role is critical for managing financial risk and optimizing cash flow across all company brands. The Head of Credit and Collections will be responsible for defining and executing the strategic vision for customer credit policies and debt collection operations. This involves overseeing team development, managing external vendor relationships, and leveraging technology to ensure effective and compliant financial health management.
Key Responsibilities:

• Lead and develop teams overseeing all facets of customer credit, collections, and bad debt for all EchoStar brands (DISH, Sling, Boost)
• Develop, implement, and govern credit policy strategy to manage customer credit risk and acquisition rules
• Manage and optimize the relationship with third-party collection agencies and credit vendors, including vendor selection, performance monitoring, and contract negotiation
• Design and implement internal procedures to manage customer delinquency, account suspension, and debt collection activities effectively
• Manage and govern policies that support customer credit screening, collections offers, and debt arrangement plans
• Support and manage departmental budgets related to credit risk and collections operations
• Collaborate with technical partners to identify, propose, and implement strategic improvements to the various collections and credit risk management systems

Skills, Experience and Requirements
Education & Experience:

• Bachelor's Degree or equivalent from four-year College or technical school, preferably in Accounting, Business Administration, Economics, Finance, and at least 5+ years of related experience, or equivalent combination of education and experience
• 7+ years of leadership or supervisory experience
• Experience with vendor relationships and management, process improvement, credit, delinquency, collections or bankruptcy; experience in the telecom, wireless, and/or the financial industry is a plus

Skills and Qualifications:

• Proven ability to build and lead high-performing teams in complex credit risk and collections
• Demonstrated experience leading projects efficiently from conception through execution
• Strong executive presence and ability to communicate persuasively across all audience levels including senior leadership
• Deep knowledge of credit policy strategy and modeling minimizing risk while maximizing acquisition
• Extensive experience in collections vendor management and familiarity with regulatory compliance like FCRA FDCPA
• Extensive experience analyzing complex credit risk and collections data to drive effective strategies
• Ability to identify potential business risks and offer well-thought-out solutions
• Highly motivated, collaborative and organized with strong work ethic, integrity and ability to meet deadlines
• Advanced skill and experience with Microsoft Office and Google Suite
• Willingness to travel to collection partners up to 50%

Visa sponsorship not available for this role
Salary Ranges
Compensation: $127,050.00/Year - $181,500.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [email protected] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish )