Head of Card Products

Head of Card Products 

Position Overview

At Citizens Bank, we are committed to delivering innovative solutions and exceptional client experiences. The Head of Card Products and Go-to-Market Strategy is a critical senior leadership role within the Treasury Solutions & Payments team. This role will oversee the full suite of card products, including Corporate Cards, Purchasing Cards, Virtual Cards, Central Travel Accounts, and Middle Market Cards, as well as associated digital experiences, such as card management platforms (web and app) and travel and expense solutions. This leader will drive the centralization of product management functions, bringing a unified vision to the strategy and execution of card products. With a focus on innovation, digital transformation, and client-centricity, the successful candidate will ensure that Citizens Bank continues to provide competitive and seamless end-to-end solutions for our clients.

Key Responsibilities:

• Oversee the management and strategy for Citizens Bank’s card product portfolio, ensuring alignment with client needs and market trends.
• Develop and deliver a robust digital roadmap for card management platforms, enhancing user experience across web and mobile channels.
• Lead cross-functional collaboration with technology, risk, compliance, and operations teams to ensure timely delivery of new features and product enhancements.
• Create and execute comprehensive go-to-market strategies for new product launches and enhancements.
• Partner with Sales, Marketing, and Client Support teams to ensure alignment on messaging, adoption strategies, and client engagement.
• Track key performance indicators (KPIs) to measure the success of go-to-market efforts and drive continuous improvement.
• Champion a client-first approach by prioritizing user-friendly, innovative, and scalable solutions.
• Actively gather client feedback to enhance product design and delivery.
• Continuously optimize end-to-end client experiences across all card products and digital platforms.
• Centralize and lead card product functions currently distributed across Product, Sales, and Support teams, creating a cohesive and focused strategy.
• Build and mentor a high-performing team of product managers and digital experience professionals.
• Serve as a senior thought leader and advocate for the Card and Payments business within Citizens Bank.

Qualifications

• 10+ years of product management experience in corporate cards, payments, or treasury solutions within financial services.
• Proven expertise in digital transformation and user experience design, with a strong track record of driving innovation.
• Demonstrated success in managing complex product portfolios and launching new solutions in a fast-paced environment.
• Skills:
• Strategic and results-oriented mindset, capable of balancing high-level vision with operational excellence.
• Strong leadership and team-building capabilities, with experience managing cross-functional teams.
• Excellent stakeholder management and communication skills, with the ability to influence at all levels of the organization.

Education:

• Bachelor’s degree required; MBA or advanced degree preferred.

Why Citizens Bank? At Citizens Bank, we are dedicated to helping clients, colleagues, and communities reach their potential. As the Head of Card Products and Go-to-Market Strategy, you will play a pivotal role in shaping our card and payments strategy, enhancing client satisfaction, and driving business growth. This is your opportunity to lead transformative change at one of the nation’s leading banks.

Pay Transparency

The salary range for this position is $190k-$220k per year plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.  

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.