Head of Advisory Services - AMER

Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
About Atlassian Advisory Services
Atlassian Advisory Services is a globally distributed team of trusted advisors, partnering with enterprise customers to accelerate adoption, drive transformational change, and maximize the value of Atlassian solutions. We deliver high-impact consulting, implementation, and enablement services across the customer journey, supporting some of the world's most complex organizations.
Role Overview
The Head of Advisory Services - AMER is accountable for the end-to-end management and growth of the Advisory Services practice across the Americas. This senior leadership role is responsible for delivering high-quality services aligned to customer outcomes, building and developing a high-performing team, and driving commercial success through effective sales and operational management.
Key Responsibilities

• Practice Leadership: Own the strategy, delivery, and continuous improvement of Advisory Services in the AMER region, ensuring alignment with global objectives and customer needs.
• Team Management: Lead, mentor, and develop a team of managers and senior consultants, fostering a culture of high performance, talent development, and career growth.
• Customer Success: Ensure services are delivered at a high quality, driving measurable customer outcomes, adoption, and satisfaction.
• Sales & Growth: Partner with Sales, Account Management, and Customer Success to build a robust pipeline, drive bookings, and expand Advisory Services with new and existing customers.
• P&L Accountability: Manage the regional P&L, ensuring profitability, operational efficiency, and achievement of financial targets.
• Stakeholder Engagement: Build strong relationships with internal and external stakeholders, including executive sponsors, partners, and cross-functional teams.
• Operational Excellence: Oversee resource planning, utilization, and delivery processes to ensure scalability and consistency.
• Innovation: Contribute to the evolution of Advisory Services offerings, methodologies, and best practices based on customer feedback and market trends.

Success Measures (12 Months)

• A growing pipeline of Advisory Services sold to new and existing customers.
• A high-performing team delivering on customer and business objectives.
• Regional P&L meeting or exceeding profitability expectations.

Top Priorities (First 6-12 Months)

1. Build an effective pipeline to meet or exceed sales bookings targets.
2. Develop and retain a high-performing team, ensuring individual and team metrics are met.
3. Deliver high-quality services that drive customer adoption, retention, and satisfaction.

Skills & Experience
Required:

• 10-15+ years in advisory/professional services, including experience as a practice leader or head of professional services.
• Proven track record managing large, distributed teams and developing leaders ("leader of leaders").
• Strong commercial acumen with experience in P&L management, sales forecasting, and driving growth.
• Deep understanding of enterprise customer needs, consulting delivery, and change management.
• Excellent people management, talent development, and stakeholder engagement skills.

Preferred:

• Experience with Atlassian products or similar SaaS/enterprise platforms.
• Background in professional services, customer success, or portfolio leadership.
• Ability to operate in a fast-paced, high-growth, and evolving environment.

Compensation
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: $207,000 - $270,250
Zone B: $186,300 - $243,225
Zone C: $171,900 - $224,425
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .