The Hardware Operations Specialist role involves customer support, troubleshooting hardware issues, managing orders and logistics, and documenting processes.
About the Role
Responsibilities include:
Customer Support & Communication
Hardware Operations & Logistics
Troubleshooting & Technical Support
Project Coordination
Documentation & Process Improvement
Problem Solving & Ownership
Qualifications
Benefits include:
Nutrislice is hiring a Hardware Operations Specialist responsible for customer support, operations, and technical problem-solving across our hardware products. This role is ideal for someone who enjoys working directly with customers, solving real-world problems, and owning outcomes from start to finish. You’ll handle everything from placing and tracking hardware orders to troubleshooting issues with clients and improving internal documentation.This is not a purely technical or back-office role. Success in this position requires strong communication skills, sound judgment, and the ability to navigate situations where the answer isn’t always documented. This role reports to the Sr. Manager of Hardware Operations.
- Communicate directly with clients via email and phone regarding hardware orders, delivery status, and issues
- Guide customers through troubleshooting steps, including live phone support when needed
- Translate technical concepts into clear, actionable instructions
- Take ownership of issues and ensure they are fully resolved, not just escalated
Hardware Operations & Logistics
- Place accurate hardware orders with vendors based on client requirements
- Track shipments, confirm deliveries, and resolve any issues with vendors or logistics
- Maintain organized records of hardware purchases, warranties, and inventory
Troubleshooting & Technical Support
- Diagnose and resolve issues with digital signage displays, media players, digital labels, and ticket printers
- Support inbound hardware-related tickets and drive them to resolution
- Collaborate with internal teams and vendors on more complex technical issues
Project Coordination
- Manage standard hardware implementations from order through deployment
- Support larger or more complex installations alongside the Sr. Manager
- Coordinate timelines, stakeholders, and installation logistics
Documentation & Process Improvement
- Test hardware setup and configuration instructions to ensure accuracy
- Update and improve documentation as hardware, software, and processes evolve
- Identify gaps in documentation and proactively create clear, usable guidance
Problem Solving & Ownership
- Diagnose issues that do not have documented solutions and determine next steps independently
- Operate effectively in situations where information may be incomplete or evolving
- Balance speed, accuracy, and customer experience when making decisions
- 2+ years in a customer-facing operations, support, or technical coordination role
- Strong communication skills, especially with non-technical customers
- Proven problem-solving ability and critical thinking skills
- Ability to manage multiple tasks and priorities independently
- Technical aptitude and comfort learning new systems quickly
- Experience with hardware, digital signage, or similar systems
- Familiarity with networking basics (Wi-Fi, IP addresses, connectivity issues)
- Experience with CRM tools, spreadsheets, & support platforms
- Remote work - We are a remote-first company!
- Insurance - Health, Dental, Vision
- 401k with match
- Unlimited PTO
- Salary range of $55k-$65k
Important Details:
- No visa sponsorship available.
- Reference and background checks required before the start date.
- Applicants must reside in one of the following states to be considered for this position: Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, Maine, Michigan, New Jersey, North Carolina, Oklahoma, Pennsylvania, South Carolina, Texas, or Utah. If you do not reside in one of these states, please do not apply, as your application will not be reviewed.
Equal Opportunity Employer
Nutrislice celebrates diversity and is committed to creating an inclusive environment for all employees.
Nutrislice Denver, Colorado, USA Office
1550 Wewatta Street, #200, Denver, CO, United States, 80202
Similar Jobs
Fintech • Software
The Hardware Specialist manages hardware orders, RMAs, and logistics, ensuring timely shipments and service quality in the Payment Support function.
Top Skills:
Crm SystemsNetSuiteSalesforce
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Provide end-to-end customer support via phone and digital channels for disability insurance inquiries. Use AI-powered tools and CRM systems to resolve complex policy, billing, and service issues, document interactions, escalate as needed, and participate in training and process improvement.
Top Skills:
Ai-Powered ToolsAutomated SummarizationCopilotCrm PlatformsKnowledge Bases
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Manage a team to achieve claims accuracy, customer centricity, and expense targets. Coach, remove barriers, analyze data, implement improvements, support quality assurance, and drive outcomes through performance management and process enhancements.
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
