As Shore Excursion Staff, you'll enhance cruise experiences by guiding tours, managing guest interactions, and achieving sales goals while utilizing communication skills and regional knowledge.
Let your passion for travel and adventure become a career!
Calling all cultural explorers! Are you an outgoing sales professional looking to bring adventure to your career?
As a Shore Excursion Staff, you add excitement to our guests' cruise itinerary with tours and cultural site visits. Use your passion for travel and prior sales experience to entice customers with the perfect excursions. No two days are alike as you will be working with guests and destination management services, whether it’s guiding guests to the correct location during tour dispatch, escorting tours, sharing local knowledge, or answering port questions and assisting with salient features of company application.
Our Shore Excursions Staff Members play a critical role in front of our guests and behind the scenes with their administration skills.
Our Shore Excursions Staff Members play a critical role in front of our guests and behind the scenes with their administration skills.
Responsibilities
- Develop knowledge of established tour programs and region-specific port information.
- Function as tour leader/translator when needed.
- Ensure guest satisfaction by escorting guests on tour and reporting accurate accounts of guest experiences on each guided tour.
- Achieve departmental revenue goals by following established sales techniques offering recommendations and recognizing opportunities to upsell or sell additional tour products.
- Assist in tour dispatch. Guide guests from the meeting point to transportation, work with tour operators to ensure all guests are accounted for and ensure all guests have returned from the tour. Communicating any challenges with the ship’s management team.
- Participate in social functions as outlined in the Shore Excursions Procedures Manual.
- Perform presentations in foreign languages and translate documents as required by the Shore Excursion Manager.
- Assist in the operations of the Shore Excursion Office by completing additional administrative tasks assigned to you by the Shore Excursion management team.
Requirements:
- Excellent communication skills including verbal & presentation in English Language. (Dutch, Spanish, and German Preferred)
- Minimum 1 Year of prior sales experience
- Intermediate Microsoft Office skills.
- Extensive Point of Sales Systems, Databases, and Mobile Devices knowledge.
- Ability to work extended and irregular hours
- Ability to relocate, live, and work onboard as per contract length
- Work independently and at the same time participate as part of team.
- Prior experience working in tourism, or the cruise industry is preferred.
Why do you want to join Holland America’s Shorex team?
- Come travel the world! Every day is a new destination and adventure. We travel to over 300 ports worldwide.
- Join our diverse community and make new friends from many different countries. We are a global organization, and our fleet proudly comprises over 70 different nationalities.
- Cruise benefits for you, your family, and your friends
- Supportive management approach
- Competitive compensation that rewards performance
- Learning and career development opportunities
About
Consisting of Holland America Line and Seabourn, our fleets span the globe. We set the bar with 150 years of proud tradition at Holland America Line and delivering the finest ultra-luxury experience at Seabourn.
Similar Jobs
.png)
Artificial Intelligence • Blockchain • Fintech • Financial Services • Cryptocurrency • NFT • Web3
This role manages the accounting and finance functions at Coinbase Canada, ensuring regulatory compliance, preparing financial reports, and collaborating with teams across the organization to optimize processes.
Top Skills:
FloqastGoogle SuiteIfrsLookerNetSuiteSnowflakeSQLUs Gaap
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
Consult with P&C insurance clients to analyze and implement claims operations solutions, provide training and support, apply data analytics and project management, develop documentation, and build client relationships to drive operational transformation.
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
Lead design and implementation of data infrastructure, pipelines, and integrations using cloud platforms. Manage teams and client accounts, ensure data quality, security, and compliance, deploy scalable solutions (Databricks, Snowflake), mentor junior staff, and identify data-driven business opportunities.
Top Skills:
Amazon Web Services (Aws)Azure Data FactoryDatabricksSnowflake
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
