Leads client services for pharmaceutical advertising campaigns from inception through completion. Acts as the primary client contact, communicates brand strategy, manages key opinion leader relationships, oversees multiple projects, and ensures delivery on time and within budget. Supervises and guides team members, coordinates cross-functional quality control, provides project updates, anticipates client needs, and makes strategic recommendations. Requires pharma agency and brand launch experience.
About Avalere Health
United by one profound purpose: to reach EVERY PATIENT POSSIBLE. At Avalere Health, we ensure every patient is identified, treated, supported, and cared for. Equally. Our Advisory, Medical, and Marketing teams come together – powerfully and intentionally – to forge unconventional connections, building a future where healthcare is not a barrier and no patient is left behind.
Achieving our mission starts with providing enriching, purpose-driven careers for our team that empower them to make a tangible impact on patient lives. We are committed to creating a culture where our employees are empowered to bring their whole selves to work and tap into the power of diverse backgrounds and skillsets to play a part in making a difference for every patient, everywhere.
Our flexible approach to working allows our global teams to decide where they want to work, whether in-office or at home based on team and client need. Major city hubs in London, Manchester, Washington, D.C., and New York, and smaller offices globally, serve as collaboration hubs allowing our teams to come together when it matters. Homeworkers are equally supported, with dedicated social opportunities and resources.
Our inclusive culture is at the heart of everything we do. We proudly support our employees in bringing their whole selves to work with our six Employee Network Groups – Diverse Ability, Family, Gender, LGBTQ+, Mental Health, and Race/Ethnicity. These groups provide opportunities to promote diversity, equity, and inclusion and to connect, learn, and socialise through regular meetings and programs of activity. We are an accredited Fertility Friendly employer with our Fertility Policy, enhanced parental leave, and culture of flexibility ensuring every employee feels supported across their family planning journey and can work in a way that suits their family’s needs.
We are deeply invested in supporting professional growth for our employees through day-to-day career experiences, access to thousands of on-demand training sessions, regular career conversations, and the opportunity for global, cross-capability career moves.
We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply and need adjustments made, you can let us know in your application.
About the role
This position manages the client services team providing tactical and strategic leadership. Works directly with the client to ensure goals and objectives are being met and takes ownership of the campaign process from inception to completion. Supervises the client services team on a day to day basis.
What you'll do
- Primary contact between the client and client services team, working to ensure brand strategy is effectively communicated and understood by team members
- Develops relationships and manages key opinion leaders
- Has a full understanding of the client’s brand, therapeutic area and objectives
- Uses independent judgment and discretion to act as a bridge between the brand and creative strategy
- Manages day to day client service business to ensure projects are completed on time and within budget
- Ability to anticipate client needs and make recommendations
- Simultaneously handles multiple projects under pressure and tight deadlines
- Leads and sets an example for the client services team delivering quality products to clients
- Works with multiple departments to ensure overall quality control of projects, including providing meaningful input as to employee performance and other issues within the agency
- Constantly communicates with all departments, providing necessary project updates
- Provides leadership and guidance to direct reports
- Performs administrative tasks necessary to meet client deliverables
- Attends meetings to discuss client projects and give status updates
- Performs other duties as assigned
About You
- Bachelor’s Degree in Marketing, Advertising or equivalent discipline required
- Pharma agency experience required.
- Brand launch experience required.
- 7+ years client services experience within a high volume advertising agency
- Must be self-motivated, professional, detail oriented, and possess excellent oral and written communication skills
- Comfortable working under pressure within tight deadlines
- Advanced PC experience with all MS Office Suite
What we can offer
You will receive a 401K plan with an employer match contribution up to 4% (immediately vested), as well as life insurance, disability coverage, and medical, dental, and vision plans for peace of mind. Enjoy flexible working arrangements, including hybrid and remote work, along with the option to work from anywhere across the globe two weeks each year. We provide 20 vacation days plus one personal well-being day, recognise 9 public holidays, along with gifted end-of-year holidays and an early Summer Friday finish in June, July, and August.
Access free counselling through our employee assistance program and personalized health support. Our enhanced maternity, paternity, family leave, and fertility policies provide support across every stage of your family-planning journey. You can also benefit from continuous opportunities to professionally develop with on-demand training, support, and global mobility opportunities across the business.
We encourage all applicants to read our candidate privacy notice before applying to Avalere Health.
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