JPMorganChase
Global Workforce Screening Associate - Business Analysis & Reporting Specialist
Be an Early Applicant
Reviews and investigates complex workforce screening cases, evaluates evidence for policy and regulatory compliance, manages fingerprint subscriptions and vendor workflows, identifies escalations, and maintains investigation documentation. The role prepares management reports, resolves data issues, supports automated case-management processes, drafts technology improvement requirements, and independently handles workloads within service-level agreements while protecting confidential information.
- Responsible for reviewing complex work and decision-making based on evaluation of evidence and applicable criteria. Conduct deeper investigation and analysis on screening related matters
- Manage fingerprint subscriptions, partner with internal stakeholders. Process complicated alerts and engage hires for additional information, when needed.
- Maintain comprehensive documentation of investigations and decisions, and prepare reports for management review and decision-making
- Independently review & analyze data to assess validity and compliance with relevant policies, regulations, and guidelines.
- Maintain working knowledge of automated processes supporting workflow
- Subject matter expert in all aspects of screening life cycle & processes including vendor initiation, automation and case management
- Provide vendor oversight & work independently to understand what requires escalation
- Provide operational use cases for technology improvement, ability to draft requirements
- Work in a fast-paced environment, meet deadlines, and perform at high standards with limited supervision/guidance
- Role requires in-depth understanding of methods, systems, and procedures to effectively process cases, solve problems and share ideas for improvement
- Exercise sound judgment; act with integrity; protect our company, clients and customers
Required qualifications, capabilities and skills:
- 4 years work experience in banking or financial services industry
- Ability to evaluate options and make informed choices based on overarching principles or guidelines
- Ability to leverage advanced analytical tools and software to enhance accuracy and efficiency of processes; proficiency in Microsoft office & Alteryx
- Ability to understand third party case initiation, technology and operational workflows including ‘end to end’ case management, providing vendor oversight & when to escalate
- Ability to manage case load within Service Level Agreement and identify potential escalations
- Possess skills to manage and resolve data related issues
- Outstanding written/verbal communication skills and proficiency in Microsoft office
- Demonstrate initiative to work in a fast-paced environment, meet deadlines, and perform at high standards with limited supervision
- Quickly learn and understand US regulations, criminal justice system and US credit reports
Preferred required qualifications, capabilities and skills:
- Ability to cultivate partnerships and collaborate across team and embrace / adapt to change with ease; keep current with process
- Time management and organizational skills and ability to work under pressure
- Must be able to maintain a high degree of confidentiality
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
The Global Security (GS) team protects the firm’s people and assets, ensuring the safety of business operations through the implementation of technology, best-in-class talent and client collaboration. Teams are responsible for developing safety policies and procedures, customer safety, pre-employment screening, fraud investigations and security operations on a global basis.
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