Global Specialty Environmental Account Manager

This role can have a Hybrid or Remote work arrangement.  Candidates who live near one of our office locations will have the expectation of working in an office 3 days a week (Tuesday through Thursday).   Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise. 

The Account Manager is a part of Global Specialty Operations, will serve as a critical partner to the Commercial Environmental underwriting teams. The individual focuses on service experience & book of business management, while also acting as a key contact for agents and brokers. 

This is an individual contributor role without supervisory responsibilities. Strong communications skills are crucial. This position works in a team environment which can span multiple offices; however, the individual is expected to be able to exercise decision making skills and problem solving while working independently and prioritizing a high volume of workload. Complexity of work varies from standard, routine tasks to more complex problem solving and analytical assignments. Some project work may be assigned as needed.

RESPONSIBILITIES:

• Renewal Analysis/loss analysis and prepping entire account for renewal quotes

• Prepare and issue Binders, Policies, Endorsements and follow up for missing subjectivities

• Some Rating analysis is required for renewal prep work and underwriting thought process

• Review and analyze Endorsement requests, escalate issues as required, process endorsements

• Serve as a point of contact for brokers and provide optimal customer service experience on behalf of the company

• Careful adherence to compliance standards and excellent maintenance of account files, underwriting documentation

• Participation in projects, as needed

• Serve as a critical partner to the underwriting teams within the Global Specialty Commercial organization. The individual focuses on service experience & book of business management with primary metrics of retention, profitability & growth, and acts as a key contact for agents and brokers within the assigned territory. The individual maintains and utilizes a strong level of P & C commercial lines industry and market knowledge to contribute to the overall success and profitability of the Commercial organization

• Routine, structured and high-complexity of caseload and assignment work.

• Accountable for the overall and entire service experience.

• Performs initial prequalification on all new account submissions, generates a summary of all findings and makes a recommendation to pursue or decline

• Leads pre-qualification meetings with Underwriter and provides recommendations on new & renewal accounts.

• Coordinate activities for all supporting tasks (Rating, Agent/Broker information, Risk Engineering, etc.) on new business submissions and renewal accounts. 

• Prioritizes territory workload based upon varying service requirements and customer needs of different activities/transactions.

•  Monitors work performance to ensure quality objectives and service commitments are achieved. 

• Facilitates routing of tasks and work between agents, underwriters, service team, and home office team.

 
QUALIFICATIONS:

• Prior Commercial Insurance Industry experience as Account Manager or similar required

• Ascend and Image Right system experience required

• Knowledge of the following insurance coverages: General Liability, Excess Liability, Environmental 

• Strong Customer Service orientation and Relationship Building skills required 

• Effective Communication Skills / Written and Verbal 

• Strong technical ability 

• Ability to work in a fast-paced and high-volume work environment

• Professional Demeanor 

For full-time, occasional, part-time or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wifi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 75MB download/10MB upload will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.