Global Leader, Commercial Operations

Nordson Medical, a global leader in Interventional Solutions, Fluid Components, and Surgical Solutions, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.

Summary of the role

As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

Successfully leads the Global commercial team, including North America, Asia and Europe for a $100M+ manufacturer of fluid management solutions & technology for the Medical industry.  As part of the leadership team working on strategic growth and operating plan execution, the Global Leader, Commercial Operations is responsible for leading our sales & customer service teams focusing on delivering profitable growth and maintaining or establishing Nordson’s leadership position within our strategic focus segments. This role will focus on maintaining and growing a strong opportunity pipeline, meeting and exceeding targets in growth and profitability, while delivering a best-in-class commercial experience to our customers.

Essential Job Duties and Responsibilities

• Utilizes the Nordson Business System, NBS Next, to ensure sales opportunities and level of commercial service deliver profitable growth to the business.
• Aligns commercial activities to deliver a “close to the customer” model while maximizing growth in our strategic focus segments.
• Leads our regional global commercial team in the development and execution of sales acceleration plans, driving growth in our strategic focus segments and new product innovation launches.
• Maintains and grows a strong opportunity pipeline through superior funnel management.
• Executes to a sales forecast meeting and exceeding targets while ensuring sales opportunities close to plan.
• Collaborates with our marketing team to establish and maintain high level relationships with end customers and distributors.
• Leads customer service & inside sales teams ensuring inquires and orders are processed in an accurate and timely manner, while delivering a positive experience to our customers that exceeds expectations.
• Demonstrates strong talent management ability focusing on hiring, coaching, directing, and developing employees while increasing engagement.
• Uncovers customer and market needs through gathering voice of the customer feedback, market intelligence, while conducting competitive landscape analysis, translating data into specific functions, features and performance requirements that can be used to create new product.
• Provides guidance to our marketing communication team to optimize lead generation and strengthen our brand awareness globally.
• Participates in and contributes to the strategic and operating plan processes, active divisional leader contributing to the overall running of the business.
• Participates in the review of product designs and specifications to ensure that new products are designed to the market and customer requirements.  Supports overall product development efforts.
• Partners with Finance team on measurement and reporting of commercial metrics and cost control activities.
• Successfully establishes and adhered to yearly departmental budgets.
• Performs other duties and responsibilities as assigned.

Education and Experience Requirements

• Bachelor’s Degree in Sales, Marketing, Business, or a related field is required.  Master’s Degree is a plus.
• Minimum of 7-10 years of professional experience in a commercial leadership role is required.
• Experience leading commercial teams on a Global basis is required. 
• Past commercial leadership experience in the medical industry is preferred.
• Commercial experience both in direct sales & through product distribution channels is preferred.
• Experience in managing customer service & inside sales teams is a plus.

Skills and Abilities

• Proven ability to develop and execute strategic growth plans.
• Demonstrated negotiation, relationship management, facilitation, and decision-making skills.
• Ability to establish and maintain high level relationships with end customers.
• Strategic and critical thinking abilities, strong analytical skills, and financial acumen.
• Proven leadership skills including team building, collaborating, accountability, strategic and innovative thinking.
• Strong decision-making skills in response to high pressure situations.
• Results oriented approach focused on developing and building high performance teams.
• Ability to manage effectively at all levels, communicate a clear and compelling vision and influence others to support timely achievement of initiatives and goals.
• Strong presentation and communication skills.

WORKING CONDITIONS & PHYSICAL DEMANDS

Office and Manufacturing environment.  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS:

The characteristics listed below are representative of the physical demands required by an individual to successfully perform the essential duties of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Employee may be required to remain stationary, stand, sit and/or bend frequently or for extended periods of time.
• Employee will frequently be required to actively listen and exchange verbal and written information.
• Employee may be required to observe and assess information received via computer.

WORK ENVIRONMENT:

The characteristics listed below are representative of the work environment typically encountered by an individual while performing the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Must have reliable, appropriate transportation.

TRAVEL REQUIRED

Estimated 75% domestic & international travel

Nordson Corporation provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, ancestry, disability, sexual orientation, gender identity, genetic information, citizenship status, marital status, pregnancy, veteran status or any other status protected by applicable federal, state, or local law.

All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check, consistent with applicable laws.

Base Salary for this position is: $150,000 to $190,000 annually, and bonus target is 15%. Benefits including Medical, Rx, Vision, Dental, and Health Savings Account (HSA), Retirement and Security benefits including 401k and Life Insurance. In addition to Paid Time Off and paid Holidays, each employee receives 16 hours paid time each calendar year to perform volunteer services for Nordson-sponsored events. Ample opportunities for giving exist at Nordson including our Matching Gifts Program.

The base pay range for this job level is a general guideline and not a guarantee of compensation or salary. Individual salaries are determined by a variety of factors including but not limited to internal equity, business considerations, and local market conditions, as well as candidate qualifications, such as education, experience, and skills

Interested?

If you are interested in being a part of a team and creating an inclusive and diverse workplace, please apply online with your CV.

About Nordson Medical

At Nordson MEDICAL, you don't have to be a doctor to help save lives. We are the global expert in the design, development, and manufacturing of complex medical devices and component technologies. By joining our team today, you will help us bring innovative ideas to life. Nordson MEDICAL is a global team that works to create components for life-saving medical devices. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson MEDICAL. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career.