The Senior Genesys Architect will design and deliver customer experience solutions, lead a team in implementation, define requirements, and mentor technical staff.
PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a hands-on Senior Genesys Architect to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
Responsibilities
- Facilitate JAD sessions with customers
- Define and document detailed business and technical requirements
- Design and architect CTI based solutions to meet requirements
- Lead a team of engineers in implementation activities
- Expert hands-on experience with Genesys installation, configuration and development
- Work closely with Project Managers to ensure on-time, quality delivery
- Assist sales team with customer meetings and technical presentations
- Mentor other technical team members
Requirements
In addition to excellent communication and client interaction skills, you should have at least 8 years of experience with:
- Genesys Routing solutions
- Genesys Reporting
- Genesys Voice Portal
- Genesys SIP Server
- Genesys eServices
Desired Experience
- Genesys iWD
- Genesys Workforce Management
- Genesys Desktop (iWS, WDE and WWE)
- Genesys Interaction Recording
- Genesys Rules System
- PBX to Genesys SIP Migration
- J2EE (Java, Servlets, JSP, EJB, JSF)
- .NET (C#, ASP.NET, ADO.NET)
Top Skills
.Net
Ado.Net
Asp.Net
C#
Ejb
Genesys Desktop
Genesys Eservices
Genesys Interaction Recording
Genesys Iwd
Genesys Reporting
Genesys Routing
Genesys Rules System
Genesys Sip Server
Genesys Voice Portal
Genesys Workforce Management
J2Ee
Java
Jsf
Jsp
Pbx To Genesys Sip Migration
Servlets
Similar Jobs
Blockchain • Fintech • Mobile • Payments • Software • Financial Services
The Machine Learning Engineering Manager will lead the Personalization ML Engineering team at Cash App, overseeing all engineering work related to personalized recommendations and AI solutions. Responsibilities include managing and mentoring team members, collaborating with product and business leaders, and ensuring the deployment of impactful ML solutions. They will also contribute to strategic planning and stay informed on the latest AI techniques.
Computer Vision • Healthtech • Information Technology • Logistics • Machine Learning • Software • Manufacturing
The role involves developing advanced 3D software, building algorithms for dental restorations, and integrating AI into CAD tools.
Top Skills:
3D AlgorithmsAICadCamCloud/Distributed SystemsDeep LearningGeometry Processing
Automotive • Big Data • Information Technology • Robotics • Software • Transportation • Manufacturing
Develop and implement virtual simulation technologies for automotive power delivery systems, conducting advanced research, managing simulation test cases, and improving design processes.
Top Skills:
C++CarsimMatlabPrescanPythonSaberSimulinkSynopsys
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
