General Manager, Payment Product Line

Job Title: General Manager, Payments Product Line 

Department: Product Development 

About the Role: 

As the General Manager for the Platform Product Line, you’ll be leading the charge to modernize how care is funded, tracked, and valued—not just through technology, but through strategy, execution, and deep partnerships. You will be responsible for defining and executing the strategic vision, market positioning, and full product lifecycle that powers our social care solutions. This platform supports customers in connecting individuals with essential community-based services, and your leadership will be critical in driving both innovation and operational excellence. You will work cross-functionally with product, engineering, go-to-market (GTM), and customer-facing teams to ensure our platform remains competitive, scalable, and aligned with the evolving needs of our users.

What You'll Do:

Strategic Leadership

• Define and execute the vision, strategy, and roadmap for the product line.
• Drive financial performance, ensuring revenue growth, margin improvement, and operational efficiency.
• Assess and prioritize opportunities for market expansion and healthcare portfolio diversification, identifying new products, services, and customer segments that drive growth and reduce risk.
• Lead product strategy, development, and delivery with a market and customer-centric approach.
• Translate market, customer, and regulatory needs into scalable product solutions.
• Partner with engineering, design, and data teams to deliver high-quality SaaS solutions that meet RCM industry demands.

Operations & Scaling

• Establish scalable processes and operating models to support growth at different company stages.
• Build organizational structures that balance agility with rigor.
• Monitor KPIs across product adoption, retention, customer success, and operational efficiency.
• Increase profit margins by reducing operational cost. 

Sales & Go-to-Market

• Partner with sales and marketing leaders to develop go-to-market strategies that accelerate adoption and revenue. (i.e., channel partner opportunities) 
• Engage directly with strategic customers, partners, and prospects.
• Ensure alignment across product, sales, and customer success to deliver value and exceed client expectations.

People Leadership

• Recruit, retain, and develop high-performing cross-functional teams with RCM experience.
• Foster a culture of accountability, innovation, and collaboration.
• Serve as a visible leader both internally and externally.

You’re a great fit for this role if:

• 10+ years in SaaS RCM leadership roles, with at least 5 years in senior product management or GM-level responsibilities.
• Demonstrated ability to scale businesses across different growth phases (startup, growth stage, enterprise).
• Deep understanding of Revenue Cycle Management workflows, regulatory environment, and payer-provider dynamics.
• Track record of owning P&L, setting strategic direction, and delivering measurable business outcomes.
• Strong grasp of SaaS metrics (ARR, NRR, CAC, churn, LTV) and operational levers.

Our Mission:

Unite Us’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join Unite Us.

Environmental Job Requirements and Working Conditions:

• This position is remote, U.S. based. 
• The target pay range for this role is: $200,000 -$230,000. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate's skills, experience, and competencies, as well as location.
• All team members will be required to pass a background check which includes criminal, employment, and education verification 

Benefits provided by Unite Us:

Medical, Dental, and Vision

We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits.

Wellness

Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members.

Flexible Time Off

Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays.
Paid Parental Leave

Adoptive parents are included.

Employee Resource Groups

Join our ERGs to connect and engage with colleagues, like Military Veterans

Spending Accounts

We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits.

401(k) + Employer Match

Enjoy matching, immediate vesting and financial wellness resources

Additional Benefits

Life and AD&D - a company paid benefit, with the option to purchase additional coverage for yourself and your dependents

Disability Coverage

Accident Insurance

Pet Insurance

As part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies.

Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at [email protected] to request an accommodation.

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