Garnishment Specialist I

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com.

** Must be able to work in the Arizona time zone **

The Garnishment Specialist I is responsible for ensuring our customers’ employees have accurate and timely wage garnishment payments. This position is responsible to ensure the process automation is successful, and when necessary resolve processing automation failures. Requires the ability to work within established service level deadlines, multi-task, analyze legal orders, work efficiently and accurately. You will engage in low frequency of regular telephone interactions with garnishment agencies.  Strong attention to detail and excellent analytical skills are necessary.

Duties

·       Responsible for review and set-up for all child support and student loan garnishment orders; and, may require review of student loans.

·       Ensure the end-result of the garnishment order is 100% accurate, including: order start and stop dates, deduction amount and frequency, and legally mandated answer letters and interrogatory responses.

·       Maintain accuracy through analysis of optical character recognition (OCR) and robotic process automation (RPA) results. 

·       Identify failure points in the technology throughout the process.

·       Interact with the customer teams to answer questions and resolve issues the team and/or customer may have.

·       Complete assessment of garnishment incoming mail and determine resolution; or, escalate as appropriate.

·       Review and correct daily failure notifications due to automation issues, including letter responses and electronic withholding orders.

Knowledge

·       Ability to analyze and interpret information

·       Troubleshooting & Analysis Skills

·       Probing & Problem Solving Skills

·       Strong Interpersonal Skills

·       Process Oriented

·       Ability to communicate effectively, both verbally and in written form

·       Team player

·       Customer service driven

·       Superior organizational skills

·       Ability to meet deadlines

#LI-REMOTE

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.