Front Office Support | Financial Markets

Financial Markets (FM) is the Bank’s gateway to the professional markets around the world. Our primary function is to service the needs of ING’s clients with products, services and guidance. FM aims to be a significant player in our market leader and challenger markets, with an additional presence in all the major international markets and specialist expertise in selected emerging markets and products.

Your role

Front Office Support personnel are critical to ensure that our Financial Markets franchise is operating at peak performance. The successful candidate will be a key partner in ensuring that our clients’ needs are fully satisfied and that our desks can fulfil their commercial responsibilities.

We are seeking a FOS Analyst for our Financial Markets team in The Netherlands. In this job, you will assist in the coverage / maintenance of new and existing ING relationships in the EMEA region as well as day to day tasks necessary to have the desk operate more effectively and efficiently. Role is specific to one or more business areas depending on candidate’s background and expertise (see below for main responsibilities).

Your key responsibilities

Within the FM Front Office Support function, you will form part of the Sales Support Team and you will be responsible managing part of the customer lifecycle on behalf of the FM Mono Product client population for Sales and Trading.

The experience and knowledge of the Sales Support Team is crucial to improving the existing onboarding process, both within the front office and across all downstream operational and control processes.

The onboarding process involves multiple stakeholders and outsourced functions, stakeholder management skills are therefore a must have. The specific target for the STA role requires the candidate to be proficient within the KYC process within ING, in order to provide dedicated support for the FM business line.

Main Duties and Responsibilities of Role:

• Support FM Front Office with the onboarding and maintenance of FM client relationships, specifically:
  • Product onboarding for the entire FM customer base and product catalogue.
  • FM Mono Client onboarding (end-to end), supporting FM PAMs.
• Act as a liaison on behalf of FM Front office towards all second line and outsourced support teams, developing a strong knowledge of necessary processes to drive operational excellence and achieve positive outcomes.
• Performing client outreach: communicating, liaising and follow-up with clients to obtain relevant information and documentation as required for the onboarding process.
• Updating front office colleagues on status of completion of files within due dates and prioritizing urgent files
• Managing the client offboarding/exit process under the guidance of front office colleagues
• Ensuring data quality of source systems is maintained and anomalies are escalated.
• Ability to manage a workload of files under process concurrently in an efficient manner.
• Set tasks which supports the FM Sales organisation in delivering first class services to its clients.

Who we are looking for?

An internal colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

The candidate must be able to work independently and can plan and make priorities without sacrificing on quality and deadlines. They must have excellent communication skills (English - verbal & written) and demonstrate a collaborative mindset to get the job done.

As Front Office Support you will need:

• Degree in business or closely related quantitative field desirable but not essential;
• Prior Middle Office experience desirable;
• Experience within ING with KYC would be a big plus;
• Knowledge of financial Markets and respective regulatory requirements a plus;
• MUST HAVE high attention to detail and ability to learn quickly;
• Ability to work in a high-pressure environment;
• Excellent client (internal/external) interaction skills.

We offer you  

A clear purpose, a unique offer and a range of flexible compensation and other benefits:

• A 40-hour working week
• Job grade 9/10 (depending on knowledge and relevant experience)
• A dynamic international working environment with innovative colleagues supporting your endeavours (Dealing room based in Amsterdam)
• A progressive and agile way of working, where new ideas are valued ahead of convention

Furthermore, you can count on a range of opportunities to invest in your personal and professional growth with:

• The possibility to participate in courses and trainings
• The possibility to grow within an international organization