Front Office Assistant

Description

The Front Office Assistant provides professional and welcoming support for visitors, staff, students, and families. This role is responsible for communications, performing clerical duties, and supporting the administrative team to ensure the smooth operation of the school office.

Compensation and Benefits

• Full-time, Non-exempt
• Eligible for health, dental, vision, retirement, and paid leave benefits

Requirements

• High school diploma
• Minimum of 3 years of experience in a professional office setting, preferably in a school or educational environment
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Suite
• Experience operating standard office equipment (copiers, fax machines, printers, etc.)
• Excellent organizational, interpersonal, and communication skills
• Ability to maintain confidentiality and handle sensitive information professionally
• Customer service-oriented with a positive and professional attitude
• Ability to lift up to 40 pounds to shoulder height occasionally
• Self-motivated and able to work independently while collaborating effectively with staff

Duties and Responsibilities

• Greet and assist visitors, creating a welcoming and professional atmosphere.
• Manage incoming calls and direct them to the appropriate personnel.
• Perform clerical duties such as filing, data entry, and document management.
• Support the administrative team with various tasks and projects as assigned.
• Ensure the front office area, lobby, workroom, and workspaces are organized and well-maintained.
• Input and maintain data for record keeping in multiple software systems.
• Request office and workroom supplies as needed.
• Cooperate with the Board of Directors and Administration on implementing all policies, procedures, and directives governing the operation of the school.
• Effectively represent the school, its program, policies, and philosophy to the Board and community.
• Follow the grievance policy as outlined in the Employee Handbook in dealing with conflict with students, parents, staff, and administration.
• Know the procedures for handling emergency situations.
• Work collaboratively with other staff, maintaining a supportive and encouraging relationship and assisting in the development and implementation of programs/processes to enhance the school's overall operations.
• Seek the counsel of the administration, colleagues, and parents while maintaining a teachable attitude.

Essential Job Functions

• Front desk reception and visitor support
• Phone and email communication management
• Clerical and data entry duties
• Administrative support for staff and leadership
• Organization and maintenance of office and lobby areas
• Collaboration with staff and Board of Directors

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Competencies

• Strong planning and organizational skills
• Professional preparation, growth, and development
• Critical thinking and problem-solving abilities
• Ability to manage multiple priorities and frequent interruptions
• Effective communication with staff, parents, and visitors
• Ability to perform responsibilities without close supervision

Work Environment and Physical Requirements

• Work primarily performed in a school office environment interacting with staff, students, and visitors
• Frequent sitting, standing, walking, and occasional bending or lifting up to 40 lbs
• Mental functions include analyzing, coordinating, communicating, and problem-solving
• Exposure to routine office environment with moderate noise levels

Disclaimer

This job description is not intended to include all duties, responsibilities, or qualifications required of the employee. Duties and responsibilities may change at any time, with or without notic