Greet and assist guests and owners, process check-ins and check-outs, manage reservations and billing, respond to inquiries and special requests, coordinate with housekeeping, resolve complaints, maintain front desk records and perform general administrative tasks to ensure positive guest experiences.
We are looking for a Front Desk Clerk to join our team at Vail Streamside. In this position, you will ensure every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests. If you enjoy helping guests and owners make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you.
Compensation: $21-$23/hr
Schedule: Monday-Friday 8:00 AM - 4:00 PM
Here is why you will love it here:
- Day 1 Benefit Eligibility: Excellent health care options, including medical, dental, and vision
- Recognition Programs and Rewards
- Travel Discounts Program
- Outstanding Paid Vacation Program and Paid Sick Days
- Employee Assistance Program that supports your physical and mental wellbeing
- 401(k) program with company match
- Tuition reimbursement programs
- Employee Stock purchase program
- Numerous learning and advancement opportunities
- And more!
Responsibilities
- Greet and welcome guests upon arrival, providing a friendly and professional welcome.
- Process guest check-ins and check-outs efficiently, ensuring accurate documentation and billing.
- Handle guest reservations, amendments, and cancellations, maintaining an organized booking system.
- Answer guest inquiries and provide information on hotel services, local attractions, and transportation.
- Assist guests with special requests, such as room upgrades, late check-outs, or additional amenities.
- Maintain a clean and organized front desk area, ensuring a pleasant and inviting atmosphere.
- Collaborate with other departments to ensure smooth guest experiences, such as coordinating with housekeeping for room readiness.
- Handle guest complaints and feedback, aiming to resolve issues promptly and satisfactorily.
- Stay updated on hotel promotions, events, and local attractions to provide accurate information to guests.
- Perform administrative tasks, including data entry, filing, and maintaining guest records.
- Previous front desk experience in a hospitality setting is strongly preferred
- Excellent customer service skills and a friendly, approachable demeanor.
- Strong communication and interpersonal abilities, with a focus on active listening.
- Ability to work independently and as part of a team, fostering a collaborative environment.
- Proficiency in using front desk software and basic computer applications.
- Attention to detail and organizational skills to manage multiple tasks simultaneously.
- Flexibility to adapt to changing work schedules and guest needs.
- A positive and enthusiastic attitude, with a passion for delivering exceptional guest experiences.
- Willingness to continuously learn and improve, staying updated on industry trends.
- High school diploma or equivalent; additional education in hospitality or customer service is preferred.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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