Greets and registers patients, verifies demographic and insurance information, collects copayments and fees, manages appointment validations and scheduling changes, and completes preregistration. Maintains an organized reception area, communicates with clinical staff, follows HIPAA, OSHA, and compliance requirements, and provides professional assistance to patients and visitors. Requires computer proficiency, strong communication skills, accuracy, and the ability to work independently in a busy clinic environment.
Description
POSITION OVERVIEW: The Patient Advocate is responsible for ensuring the clinic meets the required standards to be successful. This includes HIPAA rules, OSHA rules, Compliance rules and regulations against fraud and abuse. Assignments are made in terms of broad goals and objectives and the incumbent must apply considerable decision making and independent judgement in daily activities.
ESSENTIAL FUNCTIONS:
- Acknowledge, greet and register patients in a polite, prompt and helpful manner
- Verify current informational statuses and collect insurance information, demographic information and signatures as needed
- Collect copays and self pay fees
- Phreesia appointment validations; cancellation/reschedules
- Ensure completed Pre-registration on all patients
- Maintain a clean, organized waiting area and workspace
- Communicates with clinical staff through Microsoft Teams
- Professional appearance and demeanor
- Accuracy and accountability for designated tasks
- Ability to work independently as well as with others
REQUIRED QUALIFICATIONS AND SKILLS:
- Knowledge of computer systems and applications
- Knowledge of grammar, spelling and punctuation
- Skills in operating business office machines (phones, computers, copy machines)
- Skills in answering the telephone in a professional manner
- Ability to read, understand and follow oral and written instruction
- Ability to establish and maintain working relationships with patients, employees and the public
PAY & BENEFITS:
- Medical, Dental and Vision Insurance
- Generous PTO package and paid holidays
- Company-paid life insurance and long term disability insurance
- Ability to purchase accident insurance, short and long-term disability insurance.
- Opportunities for internal training and development
- Retirement Plan eligibility after one month of service with eligibility in company profit sharing
- Most positions offer Monday – Friday work schedules
WORKING CONDITIONS:
- Typical business office environment
- Possibility of local travel between offices
- Constant viewing of computer monitor, mousing and typing
- Frequent standing, walking and sitting
- Frequent stooping, lifting, carrying and pushing/pulling 10 pounds or more
- Occasionally lift and/or move up to 40 pounds
- Specific vision abilities required by this job include close vision, color vision, peripheral vision, and ability to adjust focus
- Hours of business are Monday – Friday from 7:00 a.m. to 5:00 p.m. Must be able to work early, late and long hours, as needed, to meet the essential functions of the job.
Orthopedic Centers of Colorado Denver, Colorado, USA Office
Denver, CO, United States
Similar Jobs
Social Impact • Sports
Welcomes recreation center patrons, answers calls, provides facility information, processes admissions and program registrations, collects payments, balances receipts, and completes shift reporting. Maintains an organized front desk, monitors facility conditions, enforces rules, reports maintenance concerns, and opens or closes the facility. Provides professional customer service, supports teamwork, and handles stressful patron interactions while following district policies.
Top Skills:
Amilia Recreation Software
Professional Services
Welcomes and assists patients, schedules and reschedules appointments, manages calls, verifies insurance, processes payments, maintains patient documentation, coordinates transportation, and supports communication and patient flow across the clinic. The role also handles general administrative duties and maintains an organized reception area while providing compassionate, professional service.
Top Skills:
Computer SystemsMedical Scheduling Software
Healthtech • Professional Services
Welcomes visitors, manages check-ins, verifies visitor information, answers calls and general questions, assists with forms, maintains a calm front desk, and uses scheduling software and office technology. The role requires strong organization, multitasking, confidentiality, and customer service skills. No specialized industry experience is required, but candidates need at least one year in a fast-paced service-oriented role and a high school diploma or GED.
Top Skills:
DatabasesEmailScheduling Software
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
