Front Desk Coordinator

Job Title: Front Desk Coordinator

Job Type: PT and FT W2

Location: Greenwood Village, CO

Who We Are 

Eden Health Clubs is a revolutionary wellness destination that seamlessly combines fitness, spa, and medical services to deliver a holistic approach to health. Our mission is to empower clients to look, feel, and perform their best through cutting-edge innovation and personalized care. Join our passionate team and help redefine health and wellness. At Eden, you’ll be part of a movement transforming lives and shaping the future of the industry.

About the Role 

Eden Health Clubs is seeking a friendly, organized, and proactive Front Desk Coordinator to be the welcoming face of our new wellness community. You’ll play a vital role in ensuring exceptional member experiences by managing day-to-day front desk operations, assisting members, and supporting the team with administrative tasks.

Your Responsibilities

Client Experience & Concierge Service

• Greet every client and guest warmly, professionally, and by name whenever possible
• Deliver a polished, welcoming, concierge-level experience from arrival to departure
• Manage check-ins, check-outs, and room flow smoothly and efficiently
• Handle client questions, concerns, and requests with urgency and care
• Maintain a calm, confident presence during busy periods

Sales Support & Revenue Contribution

• Support in-studio sales by:
• booking next appointments before clients leave
• reinforcing service recommendations
• confidently discussing offers, memberships, and promotions
• Follow established scripts and SOPs for sales support and handoffs
• Identify opportunities for upgrades, retail add-ons, and referrals
• Escalate high-value or complex sales conversations to management promptly

Speed to Lead & Follow-Up Execution

• Respond to new leads, calls, texts, and inquiries quickly and professionally
• Meet same-day follow-up standards for all assigned leads
• Book consultations, trials, and services with accuracy and confidence
• Execute follow-up tasks exactly as outlined in SOPs (no dropped leads)

Referral Program Execution

• Confidently explain the referral program to members and guests
• Ask for referrals at designated moments using approved scripts
• Capture referral details accurately in the system
• Ensure referral rewards are tracked and fulfilled correctly

Cleanliness, Presentation & Studio Standards

• Maintain front desk, retail, and common areas to premium cleanliness standards
• Follow daily and shift-based cleaning checklists
• Ensure retail displays are organized, stocked, and presentable
• Flag supply shortages or maintenance needs immediately

Systems, Accuracy & Accountability

• Accurately manage booking systems, POS, notes, and client records
• Follow all SOPs for scheduling, payments, cancellations, and escalations
• Communicate clearly with managers and team members to ensure seamless handoffs
• Support audits, reporting, and daily execution standards

What You Bring to Eden 

• Minimum of 2+ years in a Med Spa setting, with prior front desk experience.
• Bachelor’s degree is preferred, particularly in a related field such as health sciences, wellness, fitness, or nutrition. Additional training or certification in aesthetics is a plus.
• Familiarity with Zenoti or similar software platforms is required.
• Ability to work Saturdays.
• A friendly, approachable demeanor with outstanding communication skills.
• Strong ability to juggle multiple tasks and resolve issues effectively in a start-up environment.
• Meticulous attention to detail and organizational skills to ensure seamless operations.
• Genuine enthusiasm for health, wellness, and exceptional client experiences.
• A positive attitude paired with a strong sense of responsibility and accountability.
• Familiarity with skincare products, aesthetic procedures, wellness treatments, and/or medical terminology is advantageous.

Housekeeping

Eden is proud to be an equal opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Eden brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn. 

Compensation at Eden will be determined by skills, experience, and geographic location. Eden has identified the hourly rate for this role as $23/hr.

At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews coupled with your experience, location, and other job-related factors to determine final compensation.