Freelance Scrum Master (Americas)

We are fully remote and would welcome applicants from South America, North America and Canada. We work in English, so excellent written and spoken English is essential.

Join Human Made as a freelancer and you’ll feel like part of the team. You’ll be working on interesting and complex projects, alongside some of the industry's top talent. We’re fully remote, and have been for over 10 years, so you can expect well established ways of working, and a vibrant online culture.

Once you are qualified, you'll be added to our freelance talent pool and be invited to projects that suit your availability and expertise as soon as they become available, which might not be immediately. Once you are booked on a project, you will integrate as part of the team, so you are expected to join team meetings and activities (although we have a strong emphasis on asynchronous communication).

As a Scrum Master you will create self-organising teams that are flexible and fully productive during sprints, with the goal of creating high performing teams. To do this you should be able to plan deliverables and help teams monitor their performance. You should have a thorough understanding of scrum/agile concepts, and can apply them through coaching and mentoring. You understand value, as it applies to the companies we work with and its alignment with our own priorities, and you are consistent in pursuing it.

These are the main areas of focus for a Scrum Master:

Applying Scrum To Produce High Quality Work

• Manage each projects scope and timeline
• Create and maintain a team culture that facilitates a shared responsibility for successful delivery
• Guide team on principles and practice of the agile framework being used in the project
• Work with team to help define and refine project scope, estimates, and resource requirements for projects
• Prepare and facilitate workshops (either virtual or in-person) to establish project needs and relationships
• Facilitate meetings to monitor project progress and resolve any issues the team may be experiencing
• Remove impediments or guide the team to remove impediments
• Assess the time and financial impact of scope change and communicate to stakeholders as appropriate
• Identifies when to use experiments for learning and solutioning

Accountability To The Business

• Be commercially aware: Understand the status of the budget of your projects and be able to report on them back to the company
• Allocation management of project needs in conjunction with your squad composition

Building And Safeguarding Relationships

• Facilitate wider engagement with internal and external stakeholders, and partners engaged in delivery
• Build a partnership relationship with clients, understanding their business imperatives as context for helping align the team on those goals
• Understand the workings and needs of the account you are partnered with
• Communicate regularly; be proactive in facing difficult conversations
• Manage your interactions with clients and internal team professionally, and personably
• Using data to allow the team and wider business to make critical decisions

Striving For Great Work

• Develop creative and technical judgement and strive for high quality output
• Share progress and communicate to internal and external stakeholders
• Conduct team reviews and retrospectives to promote continuous improvement
• Endorse and present appropriate metrics to sustain continuous improvement to get the best out of each team. Report progress, team status, and issues across the board. 

• Scrum Master certification or qualification, or equivalent work experience
• Experience applying scrum, a wider awareness of agile principles, and a data driven mindset
• Enterprise agency environment experience
• Highly developed skills in servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
• Experience in using a wide range of project management tools such as, budget/time tracking tools and issue tracking software with the depth of knowledge to recommend the right tools for a project
• Proficiency in written and oral communication in English, and ability to utilise and parse through technical terminology comfortably
• Broad understanding of web technologies such as HTML/HTML5, CSS, CMS, Javascript, and version control

Whether you are a freelancer, or a permanent member of the team, we want all Humans to have a fantastic experience, and benefit from Human Made’s people focused approach to work.

• Gain experience working in an agency, without a long term commitment
• Work alongside some of the WordPress industry’s top engineers
• Access to Slack channels which will open up plenty of opportunities to network with other WordPress peers at Human Made
• The opportunity to explore Human Made with the potential of becoming a full-time employee