Fraud Specialist

About ThredUp

ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp’s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.

Recognized on TIME Most Influential Companies of 2023,  Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.

How You Will Make An Impact 

As a Fraud Specialist on our Customer Support Team, you will play a critical role in identifying and preventing fraudulent transactions/activities that impact our business and customers. Reporting to the Operational Excellence Manager on the Customer Support Team, you will analyze disputed fraud transactions, identify high risk transactions, transaction patterns, customer behaviors, and account activities to detect potential fraud, such as unauthorized access, credit card fraud scenarios, identity theft, and insider threats. Your keen attention to detail and investigative skills will help safeguard our customers while ensuring a seamless and secure experience.

In This Role You’ll Get To:

• Data Analysis: Examine financial transactions, customer data, and other relevant information to identify potential fraudulent activities.

• Fraud Detection: Monitor transactions and detect suspicious patterns or anomalies that may indicate fraud.

• Investigation: Conduct thorough investigations into potential fraud cases, gather evidence, and document findings.

• Reporting: Prepare detailed reports on fraud incidents, emerging trends, and recommendations for improved fraud prevention and detection.

• Collaboration: Partner with teams across finance, compliance, and security to develop and implement fraud prevention strategies.

• Policy Development: Assist in creating and refining fraud prevention policies and procedures to strengthen security measures.

• Staying Current: Continuously research and stay informed about evolving fraud tactics and industry best practices.

What We’re Looking For:

• 3+ years of experience in fraud detection, risk analysis, or a related field.

• Strong analytical and problem-solving skills with keen attention to detail.

• Ability to identify patterns and anomalies in large datasets.

• Familiarity with fraud detection tools, payment processing systems, or financial security protocols.

• Excellent communication skills for documenting findings and collaborating with cross-functional teams.

• Ability to handle sensitive information with discretion and integrity.

• Experience working in a fast-paced environment with shifting priorities.

• Proficiency in using data analysis software or SQL is a plus.

• Knowledge of regulatory compliance and fraud prevention best practices.

• A proactive mindset with the ability to think critically and adapt to evolving fraud tactics.

At ThredUp, your base pay is one part of your total compensation package. This role is an hourly position and pays between $21 and $24 per hour, and your actual base pay will depend on your skills, qualifications, experience, and location.
Many ThredUp employees also have the opportunity to own shares of ThredUp stock. ThredUp employees are eligible for discretionary restricted stock unit awards, as well as a discount when purchasing ThredUp stock if voluntarily participating in ThredUp’s Employee Stock Purchase Plan. Subject to eligibility requirements, you’ll also receive other benefits: Comprehensive medical & dental coverage, vision, 401k, life and disability insurance.

This role is not eligible for visa sponsorship.

What We Offer:

• Employee stock purchase plan
• Medical, dental, vision, 401k, life and disability insurance offered
• We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth 

We believe diversity, inclusion and belonging is key for our team

At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.

If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email [email protected] the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.

Before you go, our legal team wants you to know...You must be at least 18 years old and have basic English literacy skills. Employment with ThredUp is contingent on each candidate passing a 7-year background check.