Fraud Operations Analyst

About Us

Pipe is the modern capital platform built to connect entrepreneurs and business owners to fast, frictionless, dilution-free financing. Pipe works across industries by turning all forms of revenue into up-front capital to help companies improve cash flow, scale operations, and grow on their terms.

About the risk team

Robust credit, fraud risk & data science capabilities would sit at the heart of this trading platform and enable delivery of credit losses in line with our risk appetite while providing outstanding experience to businesses on our platform. These risk capabilities would evolve to have industry leading discrimination and become a sustained source of competitive advantage for Pipe & value addition to our merchant partners. Risk scorecards and credit strategy logic would be housed within a nimble and  modern infrastructure to enable decisioning of millions of customers and transactions with a very high degree of precision & accuracy. 

Fraud operations analyst would be a key member of the risk team with responsibility to execute fraud processes & reviews to ensure delivery on fraud loss target while managing customer experience and channel partner optics. This role would report directly to the Fraud Operations Manager. 

As a member of the fraud operations team you will have the opportunity to assist in improving our processes and contribute to the organization's value proposition within a rapidly growing financial technology start-up environment.

About the role

This is a full-time, fully remote position. In this role, you will:

• Action daily applications pended into the fraud queue. Review the information elements on these cases thoroughly and decision them as per procedures.
• Drive improved performance on established Fraud KPI’s achieving desired function objectives to drive reduction in fraud loss while reducing disruption/ improving experience for genuine applicants. 
• Provide feedback regarding active trends and observations from reviewed cases which creates a strong feedback loop into fraud strategy that helps to enhance fraud defenses and pickup emerging fraud threats. 
• Manage multiple tasks effectively by balancing high productivity, sense of urgency and delivering quality decisions on cases reviewed. 

Experience

• 3-7 years’ experience in fraud operations especially with decisioning of new credit product applications and/or card transaction fraud management.
• Deep knowledge of fraud management principles and fraud operations.
• Strong knowledge of industry leading fraud solutions from 3rd parties.
• Experience in managing fraud operations within a mobile environment based new application decisioning is highly desired. 
• Experience with KYC & KYB onboarding processes is desired. 

Skills

• Ability to multitask, establish priorities with an attention to detail in a fast-changing environment.
• Strong attention to detail & ability to make decisions with confidence. 
• Collaborative spirit and relational work style with proven operating success in a diverse team environment.
• Strong communication and interpersonal skills to influence stakeholders.

This is a US based role.

Compensation and Benefits

We believe in taking care of our employees. We want you to feel like an owner and that will be reflected in your salary, equity, and benefits. You’ll receive:

• The best equipment to help you do your job: computers, monitors, desks, chairs, headphones, speakers, webcams, keyboards, mice, etc.
• Flexible vacation and work hours. We believe in a healthy work-life balance (really!)
• Excellent health, dental and vision insurance.
• Generous parental leave for anyone who is growing their family, regardless of gender.
• Great colleagues! We value a culture of authenticity, humility and excellence. We want you to make a mark on our culture.

We are working to build amazing products, and an amazing place to work too. Come join us!

The annual US base salary range for this role is $90,000-$110,000. This salary range may be inclusive of several career levels at Pipe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location.