Fraud and Risk Specialist

Who we are looking for
Never Ordinary. Are you interested in the fast-paced and growing sports gambling industry?
We're seeking ambitious Fraud and Risk Specialists to join our team at our new US headquarters in downtown Denver!
This role involves analyzing player accounts for fraudulent activities, managing payment transactions, and ensuring compliance with industry standards.
You will handle fraud investigations, review transaction data, and provide exceptional customer service.
This is not just a job; it's a career opportunity where your growth is our priority, supported by our promote-from-within culture.
Imagine working in an environment where every day brings new challenges and opportunities to excel, all while being surrounded by a team as passionate about success as you are.
This role requires flexibility to support our customers across the busy sporting calendar, including evenings, weekends, and federal holidays.
Pay Range: $50,000 - $60,000. Position is also eligible for participation in a performance-based bonus plan.
Preferred skills and experience
Excellent attention to detail, producing consistent results.
Ability to self-motivate and perform a multitude of tasks in a fast-paced environment.
Demonstrates a strong work ethic working both independently and as part of a team.
Ability to problem solve and find effective resolutions.
Ability to work to high standards while under pressure.
Excellent written and verbal communication skills.
Computer literacy including a good working knowledge of Outlook, Excel and Word MS Office products.
Interest in Fraud and Risk.
Main Responsibilities
Monitoring transactions in line with our internal risk controls.
Assessing the risk of deposit, withdrawal and product activity.
Analyzing customer information, betting and gaming patterns and other forms of activity to accurately identify risk behaviors.
Using proactive investigation techniques to identify new and emerging threats.
Producing detailed reports regarding fraudulent activity.
Contacting customers via telephone and email.
Providing 2nd line support to the operation regarding fraud and risk related queries.