Fraud and Claims Operations Representative

About this role:
Wells Fargo is seeking a Fraud & Claims Operations Representative in Credit Card Non-Fraud as a part of Fraud & Claims Management. Find out why we're the #1 financial services company to grow YOUR career. Apply today.
In this role, you will:

• Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity
• Perform moderately complex customer support tasks by utilizing solid communication, and verbal and written skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim
• Oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications, and may contact third parties for research, as needed
• Receive direction from supervisor and escalate questions or issues
• Interact with immediate team and functional area on wider range of information, plus internal or external customers

Required Qualifications:

• 1+ years of Customer Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Bilingual Spanish/English speaking and listening proficiency
• Experience in fraud claims, detection, prevention, or banking/financial operations
• High-volume inbound/outbound call handling experience in a production-driven environment
• Customer service experience resolving moderately complex issues using active listening and information gathering
• Ability to navigate multiple computer systems, applications, and search tools
• Ability to work effectively both independently and as part of a team in a results-driven environment
• Ability to manage an individual caseload and meet timeframe expectations
• analytical and problem-solving skills
• High attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills
• Military experience resolving complex issues (e.g., supply actions, personnel records, benefits/pay inquiries, research tasks)

Job Expectations:

• Must be able to attend full duration of required training period
• Ability to work additional hours as needed
• Must work on-site at the location posted

Training Schedule:

• Start Date: 04/06/2026
• Monday - Friday 8:00am - 5:00pm for 6 weeks
• Hours of operations after training: You will be assigned a work schedule within the business operating hours of 8:00am-11:00PM

Posting End Date:
8 Feb 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.