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As a Forward Deployed Engineer, you will work with clients to create AI solutions, oversee implementation, and develop customer relationships, while staying updated on LLM advancements.
About Glean:
Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.
At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.
If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You’ll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.About the Role:
As a member of our Forward Deployed Engineering Team, you will partner directly with our customers to architect transformational AI solutions that address their most critical business challenges.
Collaborating with our Go-to-Market, Product, and Engineering teams, you'll bring together technical expertise, knowledge of enterprise AI systems, and client-facing abilities to design and launch production platforms that create measurable business value. You will own the full engagement—from initial discovery and technical planning to solution architecture, development, and production launch.
You will operate at the cutting edge of enterprise AI implementations and be among our founding FDEs who establish our forward-deployed approach. This is a significant opportunity: you'll shape how leading enterprises leverage AI to transform their operations while directly influencing Glean's product evolution through real-world deployment insights.
You will:
- Build production AI applications using Glean's platform including custom agents, workflows, connectors, and integrations that solve real business problems
- Develop deep customer relationships and manage executive stakeholder engagement throughout the lifecycle of your engagements
- Guide customers through the end-to-end deployment of Glean in complex enterprise environments, ensuring smooth implementation and rapid time to value
- Stay current on LLM advancements and AI tools to bring the latest capabilities to customer deployments
- Shape the product roadmap by sharing field learnings about platform strengths and opportunities for development
- Build lasting partnerships with customers while identifying new ways to deploy AI throughout your engagements
About you:
- 4+ years in technical, client-facing roles such as Forward Deployed Engineer, Software Engineer or Solutions Architect. Former technical founders are strongly encouraged to apply
- Production LLM experience including prompt engineering, agent development, evaluation frameworks, and deployment at scale
- Strong full-stack programming skills and experience building custom integrations in hybrid or SaaS environments, with a track record of shipping production software
- Cloud platform experience with GCP, AWS, or Azure
- Enterprise systems knowledge including networking, security frameworks, and common business application stacks
- High agency and comfort with ambiguity—you spot problems early and solve them independently
- Strong communication skills with both technical teams and business stakeholders
- Founder mentality: scrappy, resourceful, and outcome-driven
Good to have:
- Prior experience in customer‑facing, consultative roles (solutions, support, product management) and comfort presenting to senior leaders.
- Exposure to evaluating AI outcomes (e.g., defining success criteria, using sample tasks, reviewing results) and iterating for quality, latency, and cost.
- Ability to analyze usage signals and customer feedback to inform roadmap and drive adoption.
Location:
- This role is hybrid (3-4 days a week in one of our SF Bay Area offices)
Compensation & Benefits:
The standard range for this position is $160,000-$270,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits. Special Note: This range encompasses varying levels of the role, you will be assessed for your level during the interview process.
We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
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Top Skills
AWS
Azure
GCP
Integrations
Production Llm
Prompt Engineering
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