Forward Deployed Engineer

Optura is healthcare’s AI orchestration platform. We help healthcare organizations transform disconnected AI pilots into a unified, enterprise-scale program that delivers measurable value. Our platform enables teams to design, execute, and monitor intelligent agents that drive automation, insights, and action—while providing the control and observability needed to scale safely. Built for real-world complexity, Optura supports multiple model providers, integrates seamlessly with existing infrastructure, and offers both SaaS and self-hosted options. Our mission: revolutionize how healthcare deploys and operationalizes AI in production. We are seeking a Forward Deployed Engineer to help customers successfully deploy and operationalize Optura’s AI Enterprise Operating System (EOS). In this highly customer-facing role, you will work directly with healthcare payer and PBM organizations to gather requirements, deploy our platform, and build tailored AI use cases that address real-world operational challenges. You will also serve as a critical connection point between customers and our product team, ensuring customer insights directly inform platform improvements. If you are energized by working hands-on with customers, solving complex system challenges, and building production-grade AI workflows, this role offers the opportunity to drive meaningful impact in healthcare.

We are seeking a Forward Deployed Engineer to help customers successfully deploy and operationalize Optura’s AI Enterprise Operating System (EOS). In this highly customer-facing role, you will work directly with healthcare payer and PBM organizations to gather requirements, deploy our platform, and build tailored AI use cases that address real-world operational challenges. You will also serve as a critical connection point between customers and our product team, ensuring customer insights directly inform platform improvements. If you are energized by working hands-on with customers, solving complex system challenges, and building production-grade AI workflows, this role offers the opportunity to drive meaningful impact in healthcare.

• Partner with healthcare customers to understand their needs, gather technical and business requirements, and translate them into effective solutions using Optura’s AI platform

• Lead deployment, integration, and configuration of the Optura Platform within customer environments to ensure optimal performance

• Configure serverless and container architectures and leverage any and all cloud platforms to deploy our industry-leading platform

• Design and build customized AI use cases addressing customer pain points, applying full SDLC principles for AI components

• Develop detailed documentation for system functionality and integrate AI solutions using Python and JavaScript

• Implement and optimize agentic systems and retrieval-augmented generation (RAG) techniques

• Capture, monitor, and analyze KPIs and metrics to drive system and performance improvements

• Provide technical expertise, training, and guidance to help customers fully leverage the platform

• Collect, document, and communicate customer requirements and feedback, working closely with the product team to influence platform enhancements

• Bachelor’s degree in Computer Science or a related field, or equivalent professional experience

• 3+  years of software engineering or software development experience

• Experience in a customer-facing technical role such as forward deployed engineer, implementation engineer, or consulting

• Hands-on experience deploying enterprise software solutions in AI, data, or integration environments

• Experience working with healthcare payers, PBMs, or other regulated industries

• Expertise with containerization and orchestration technologies, enterprise  python, typescript, react or ai frameworks such as langchain, crew.ai

• Familiarity with cloud environments (AWS, Azure, Google Cloud), serverless architectures, and DevOps pipelines

• Experience integrating AI models—such as foundation models or NLP systems—into enterprise software

• Understanding of compliance frameworks such as HIPAA, HITRUST, or SOC2

We offer a competitive compensation and benefits package, including:

• Health, dental, and vision insurance

• Generous paid time off

• Opportunities for professional growth and development

At Optura.AI, we’re not just building a product; we are intentionally building the team, culture, and equity we want to see in the tech world. That starts with recognizing that innovation thrives when diverse perspectives come together. Optura is an Equal Employment Opportunity Employer, period. We actively welcome and celebrate every candidate regardless of their race, color, religion, age, marital status, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity or gender expression, national origin, veteran or military status, disability (physical or mental), genetic information, or any other protected characteristic.

More than compliance, we are deeply committed to diversity and inclusion because it’s a non-negotiable part of our foundation. We believe a truly diverse and inclusive workplace is the engine for long-term professional growth and competitive business success, directly fueling our mission to innovate. As part of the Optura team, your voice will be heard, your contributions will directly matter to our trajectory, and your unique background and experiences won't just be celebrated—they will be a vital part of our success. Let's build something exceptional, together.